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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The girl that checked us in was very nice
Business response:
Dear Jamie, We're delighted you interacted positively with our front desk team member during check-in. Providing friendly and welcoming service is essential, and we appreciate your kind words. We look forward to serving you again in the future!Sincerely,Hotel Management
Late check in smelly wet dog Went with family tired from travel, two hour late check in, one room smelled like wet dog and pet urine for the two days. Tried Clorox wipes, didn’t help. Very disappointing.
Business response:
Dear Jon, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, we sometimes need to place a guest in another suite. We appr... read more
We had to leave because it smelled disgusting.
Business response:
Dear Jared, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to welcome you back in the future.Sincerely,Hotel Management
Stay only if you really need to The check in was smooth and the gentlemen at the desk was polite. However, the second day the young lady at the desk was horrible. It was our first time staying at this chain of hotels and we had no idea how housekeeping worked (we decided to stay there because of the location but immediately regretted it.) I simply asked if we could get clean towels and the trash picked up from the hallway. The lady said we had to take our dirty towels to the reception and exchange them for clean ones. As for... read more
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We were sorry to read about the issues you encountered during your stay, and we are grateful for your patience. Since we are an extended stay property, we provide housekeeping services to guests every two weeks; however, these services are always available upon request for a nominal fee. Fresh towels and linens are available at the front desk as often as needed. We will share your feedback with our front desk staff to ensure we better communicate our services and ameni... read more
Stay Elsewhere Once we got past the smell, the uncleanliness, the load and rowdy neighbors, we made it our room and began to setup for the night. After pulling out the sofa bed, my son refused to sleep on it because it was filthy and in extremely poor shape. We were able to switch to a different room with an actual bed he could use. The “grab and go” breakfast is a joke. Coffee was empty, decaf is instant, and hot water ran out while trying to make instant oatmeal. There are muffins, but no fruit, toast, or anything else tha... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry for any inconvenience you may have encountered during your stay with us. Please know that providing a clean and fresh environment for our guests is our top priority, and we regret that we did not meet your expectations in this regard. We also apologize for any disappointment you may have experienced with our breakfast items. Your comments are important to us, and we will be sure to address them with our team to ensure we offer a more satisfying experienc... read more
This is just my experience, but I was on a business trip and knew I would arrive quite late around 2am. Unfortunately, due to a severe snow storm my in time became 3:30am. Tim, who was at the desk when I checked in told me that a noon checkout instead of the normal 11am would be alright and if I stayed any hour after it would be $10 per hour. Grateful, I accepted the noon checkout. Walking through the halls to my room. There were rolled up carpet pieces and ladders. The halls smelled like old cigarette smoke amd there were s... read more
Business response:
Dear Mikaela, Thank you for your feedback and for being our guest. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit.Sincerely,Hotel Management
Gross
Business response:
Dear Renee, We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to ensuring a comfortable stay for all guests. If you encounter specific issues, please don't hesitate to reach out so we can address them promptly. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Never Again!!! Took a chance, that I will never do again. Shower didn't work (luckily one night stay), the hallways smelled and were filled with trash. Internet was extremely slow. Enough said.
Business response:
Dear Michael, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again. We also regret the internet service issues and maintenance issues during your stay. We appreciate you bringing this to our attention and also for your patience.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.