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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was friendly but were not helpful. Person checking in didn’t know what the charges were and we would have to come back in morning. Person checking is out said we would get a refund and we didn’t. Was dirty and grounds were a mess
Business response:
Dear Bethany, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please feel free to reach out to us at the hotel so we can review t... read more
Like closer to workplace. Room had a smell. No utensils. Old furniture.
Business response:
Dear Omkar, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
Upon check-in the key didnt work, light was out above the table
Business response:
Dear Mary, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the inconvenience while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve shortly.Sincerely,Hotel Management
No shower water. Desk clerk rude. No handicap rooms availabe. Gave us room at the back of hotel with extremely long walk. bed too hard. I wouldnt recommend this place for any reason
Business response:
Dear Helen, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
It was dirty and stunk... they advertise a pool, but pool is broken... i reserved that hotel because of the pool...
Business response:
Zacharie, thank you for taking the time to share your feedback. We regret your disappointment as you were not able to take advantage of the pool. We will address this with the appropriate individuals and make sure the problem is resolved immediately. We will also share your comments regarding the cleanliness issues you experienced, and rest assured, we will take the necessary actions to elevate our service levels. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.