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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no coffee maker
Business response:
My apologies. Due to us handing out coffee makers at the desk, I don't know if you were told we were out or you just thought it should be in the room. I hope you will let me know. I appreciate you letting me know there was a problem.
The room wasn’t clean and the sheets was terrible ☹️
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Beds are not comfortable. Broken kitchen sink.
Business response:
Thank you for your candid evaluation. We regret our beds were not to your comfort and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Business response:
My sincerest apologies regarding your stay. I don't know what the issue was, but please feel free to contact me so we can talk about it.
The appearance was good , but the Bed in rooom 240 was sunken in the middle, needs changing , toilet seat was broken , halls was really smelly with some kinda foods. Carpet had stains.
Business response:
My sincerest apologies for the issues you had with your stay. Please fill free to give me a call to discuss this. Again, my sincerest apologies.
We went to the hotel at 3pm (which was check in) they told us the rooms were not clean yet and to come back in an hour; my bf and I go to dinner and come back thinking they must be done. We then find out that they dont even have a room available for us.
Business response:
My apologies. I don't know who you are, so I can research this. Please feel free to give me a call. Thank you.
The property itself is in a great location. Upon checking in at 5pm I had to wait over 10 minutes because their system was not cooperating as it said there were no room, or rooms that weren't cleaned yet... although check in was at 3:00pm. The TV was missing the remote so I had to go hunt down the housekeeper before they left. The sink in the bathroom was so low, I had to bend far over to use it, can't imagine a taller person having to bend down that far. The bath tub filled with water when taking a shower, did not drain. Th... read more
Business response:
My sincerest apologies for the issues with your room. Please feel free to give me a call to discuss this. Again, my apologies.
Vey dirty room Please note the bedsheets were not changed. You could see hair on the bed. We were too tired to call somebody becuase w came in at 10 pm. By the time they would come it would be even more late. Luckily there were some clean sheets in a bag in the closet which we used so we can get to bed and get up early to go to our customer in the morning.
Business response:
Thank you for being our guest and for taking the time to post a review. We apologize for the cleanliness issues you experienced during your stay with us. We will share your comments with our housekeeping team and will make sure such mistakes do not happen again. We appreciate your feedback as it helps us improve our guest experience going forward and hope you will give us another chance to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.