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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee pots available! And would not give me clean sheets on my second night! Because they only clean rooms once a week! I explained that my Husband was having surgery and needed clean sheets for the night so he doesn’t get infection! So I checked out and went home to Clean sheets! $120 something down the drain! Never again! Smells there also , dirty carpet!
Business response:
Thank you for choosing our hotel for your stay. We apologize for not living up to your expectations. We know it is not easy to be away from home, especially when it involves a hospital stay for a loved one. We are also sorry for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Brianna, thank you for staying with us. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
INEVER STAY THERE BECAUSE YOU MESS UP MY RESERVATION PLUS HOTEL CHARGE ME FOR YOU ERROR $132.78 😡
Business response:
Thank you for your comments. We are sorry for the reservation issue you encountered and regret the inconvenience caused by the charges. If it is still unresolved, please feel free to reach out to our front desk so that we can assist you further. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
never stay never stayed during fire evacuation emergency tried to help my sister find place to stay instead of sleeping in her car, hotel booked approx 5:30pm local time apparrently had 6pm cancel time, after long discussion with brother in law was opposed to going to hotel or evacuation even so 2+ hours later i gave up they werent going and cancelled hotels.com nice, friendly and attempted cancellation full refund however hotel extend stay would not cooperate and insisted on enforcing policy charging 1 night, not very under... read more
Business response:
Thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you once again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Dirty room Room was not clean u see the love seat was a lot of trash mainly a pack of old bbq sauce with a French fry on it meaning they r not cleaning rooms appropriately & mainly with all this pendeemic of Covid 19 going on. I had my 3 kids & we left hotel!
Business response:
Thank you for your review. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the inconvenience caused with the cleanliness in your room. We will share your concerns with the housekeeping team for review and action. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Business response:
Luis, we deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Very unclean place. 100 % Horrible.
Business response:
We are disappointed to read your feedback about the upkeep and maintenance of our hotel and regret the inconvenience caused. We are passionate about providing our guests with clean accommodations, so we will share your comments with the entire team so that they can do the needful. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel Management
They overbooked us and a dozen others and forced us to turn back to another hotel an hour away. No notice. "That happens," was their response and proved it by showing our names on a long list of customers they were going to reject their reservations. This is the norm? Then they charged us for the room we couldn't stay at the following day. This overdrafted my bank account and forced us to abandon our family vacation. Ridiculous.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is appropriately addressed. Please consider giving us an opportunity to provide you with a better stay in the future. Sincerely Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.