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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon check-in the key didnt work, light was out above the table
Business response:
Dear Mary, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the inconvenience while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve shortly.Sincerely,Hotel Management
No shower water. Desk clerk rude. No handicap rooms availabe. Gave us room at the back of hotel with extremely long walk. bed too hard. I wouldnt recommend this place for any reason
Business response:
Dear Helen, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
It was dirty and stunk... they advertise a pool, but pool is broken... i reserved that hotel because of the pool...
Business response:
Zacharie, thank you for taking the time to share your feedback. We regret your disappointment as you were not able to take advantage of the pool. We will address this with the appropriate individuals and make sure the problem is resolved immediately. We will also share your comments regarding the cleanliness issues you experienced, and rest assured, we will take the necessary actions to elevate our service levels. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, H... read more
I was a late arrival, what i got off the elevator to was creepy at 1 am. The entire floor was under some kind of construction. No warning, and i never saw a worker all week to finish it. The paint jobin my room was bad. I would like to send you a few pictures.
Business response:
Christine, thank you for staying with us. We are sorry for the unpleasant stay you had and the inconvenience you faced during your visit. We appreciate your patience and hope you will give us another chance to host you in the future. Sincerely, Hotel Management
When I arrived there I found the office locked at all 3 locations the staff were impossible to find at 11 o’clock at night and no one knew anything about my reservation . I had to cancel and Expedia is their booking agency and it’s been two weeks now the property refunded my money but Expedia has just been holding onto my money for no reason other then lazy and careless. I have children and would think that since you can’t accommodate me please release our money for Christ’s sakes!!!! Do you have kids!!!!???? 2 going into th... read more
Business response:
Mittie, I am so sorry to hear about the experience that you had. That is definitely not the experience I want for our guests. Please know that I am looking into the refund for you. Thank you for taking the time to let us know ways we can improve. I hope you will consider us in the future.
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.