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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OKAY, so we got there late Friday and the staff were pleasant BUT when we went up to our room it had not been cleaned and there were towels and food everywhere. They then put us in a different room that smelt like cigarettes and although clean was 9000 degrees. My friends in a couple rooms over had an issue with their shower- no hot water. No discount or refund was offered to either of us or anything to make it up to us. Very frustrating and not a place I would recommend . Also the “continental breakfast” was a joke. It’s mu... read more
Business response:
We sincerely apologize for the inconvenience you encountered in the rooms while you were here and regret the difficulties you and your friends had to go through. Your frustration is definitely understood, and your feedback has been discussed with the head of our Housekeeping and Maintenance departments, and we are working closely with them to reiterate the importance of providing a comfortable stay to each of our guests entering our doors. We are also sorry to know you were not satisfied with our breakfast. Your concern rega... read more
The room was not supplied very well there was no daily cleaning and the apartment suite was not as described
Business response:
Thank you for staying with us and providing your feedback. We are sorry for the issues in your suite. Kidly note, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. We hope to see you again soon. Sincerely, Hotel Management
When the room I booked wasn't a available, a 2 bed bedroom, she spent an hour staring at the screen, then told me she went ahead and "upgraded" me to a king size single bed bedroom. A room that was much cheaper than the 2 bed bedroom. She even had the audacity to charge me the same price. Expedia had to come and save the day.
Bad experience Location was great; however, cleanliness was not. Floor had dried, squashed food on them. It was apparent they hadn't been cleaned. I took a couple towels and cleaned them myself (out of frustration). Counters were also dirty & not wiped off. One bar of soap was available, already opened & with pubic hair embedded. A/C barely worked; room was very humid & had a moldly/funky smell.
Horrible experience that fire alram going on for as long as it did. Is hugely unacceptable!!
Business response:
Thank you for choosing our hotel and for your online review. We value your feedback and use it to make sure every guest has an enjoyable stay. We are sorry that you were inconvenienced by the fire alarm going off. We hope to have the opportunity to offer you a more restful night's sleep on your next visit. Sincerely, Hotel Management
Poor Not good. Alarms going off 3 times. There is no breakfast. muffins. Oatmeal granola bar. Whoo. coffee.
Business response:
Dawn, thank you for the feedback. We understand your frustration due to the false fire alarm and regret the inconvenience it caused. We are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
The alarm fire was on many times and We can not rest.
Business response:
Thank you for being our guest and for sharing your comments about our hotel. We are sorry for the fire alarm going off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Fleas in our bed... while we understand this is a pet friendly hotel, and some visitors might bring in their dogs with fleas, it would be great if some rooms were non-pet rooms. We are dog lovers, so I tried to be understanding, but when I called to inquire with the front desk, I was told that the maintenance person responsible for spraying for fleas is not in for another 2 days, and they did not have any other rooms that she could guarantee wouldn’t have possible fleas, since all rooms are pet friendly. The bathroom was als... read more
Business response:
Thank you for your review. We are sorry for the cleanliness issues you experienced and for the insects in your suite. We are sorry for the inconvenience and that we failed to resolve the problem while you were here. We will share your feedback with the appropriate team so that we are more diligent going forward. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.