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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds are not comfortable. Broken kitchen sink.
Business response:
Thank you for your candid evaluation. We regret our beds were not to your comfort and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Business response:
My sincerest apologies regarding your stay. I don't know what the issue was, but please feel free to contact me so we can talk about it.
The appearance was good , but the Bed in rooom 240 was sunken in the middle, needs changing , toilet seat was broken , halls was really smelly with some kinda foods. Carpet had stains.
Business response:
My sincerest apologies for the issues you had with your stay. Please fill free to give me a call to discuss this. Again, my sincerest apologies.
We went to the hotel at 3pm (which was check in) they told us the rooms were not clean yet and to come back in an hour; my bf and I go to dinner and come back thinking they must be done. We then find out that they dont even have a room available for us.
Business response:
My apologies. I don't know who you are, so I can research this. Please feel free to give me a call. Thank you.
The property itself is in a great location. Upon checking in at 5pm I had to wait over 10 minutes because their system was not cooperating as it said there were no room, or rooms that weren't cleaned yet... although check in was at 3:00pm. The TV was missing the remote so I had to go hunt down the housekeeper before they left. The sink in the bathroom was so low, I had to bend far over to use it, can't imagine a taller person having to bend down that far. The bath tub filled with water when taking a shower, did not drain. Th... read more
Business response:
My sincerest apologies for the issues with your room. Please feel free to give me a call to discuss this. Again, my apologies.
Vey dirty room Please note the bedsheets were not changed. You could see hair on the bed. We were too tired to call somebody becuase w came in at 10 pm. By the time they would come it would be even more late. Luckily there were some clean sheets in a bag in the closet which we used so we can get to bed and get up early to go to our customer in the morning.
Business response:
Thank you for being our guest and for taking the time to post a review. We apologize for the cleanliness issues you experienced during your stay with us. We will share your comments with our housekeeping team and will make sure such mistakes do not happen again. We appreciate your feedback as it helps us improve our guest experience going forward and hope you will give us another chance to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management
No coffee pots available! And would not give me clean sheets on my second night! Because they only clean rooms once a week! I explained that my Husband was having surgery and needed clean sheets for the night so he doesn’t get infection! So I checked out and went home to Clean sheets! $120 something down the drain! Never again! Smells there also , dirty carpet!
Business response:
Thank you for choosing our hotel for your stay. We apologize for not living up to your expectations. We know it is not easy to be away from home, especially when it involves a hospital stay for a loved one. We are also sorry for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Brianna, thank you for staying with us. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
INEVER STAY THERE BECAUSE YOU MESS UP MY RESERVATION PLUS HOTEL CHARGE ME FOR YOU ERROR $132.78 😡
Business response:
Thank you for your comments. We are sorry for the reservation issue you encountered and regret the inconvenience caused by the charges. If it is still unresolved, please feel free to reach out to our front desk so that we can assist you further. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.