This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean The room was pretty gross. We found empty water bottles everywhere, an old sippy cup, a used wash cloth hanging over the shower curtain, and one of the sheets had a dogs paw print on it, like it hadn’t been washed. Also we were on the 3rd floor at the very end of it, with 3 kids. There was only 1 elevator and it was as far away from our room as it could get.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback regarding your room is shared with our housekeeping team, and we are working closely with them to reiterate the importance of the daily cleaning process to make sure such issues aren’t repeated going forward. Please consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management
Reservation was not done as confirmed. Had to go to anotger hotel that was dirty and with only 1 bed. Had to go out and buy an airobed
Business response:
Thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you and apologize for the inconvenience this caused to you. We also regret the difficulties you faced at the other hotel. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I did not like being billed twice for a one night stay.
Business response:
Thank you for being our guest. We are sorry for the billing issue you had and regret the inconvenience it caused. Please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
May be one of the dirtiest hotels I have stayed in. I literally put towels on the floor so I didn’t walk on the carpet. This should be a one star motel for maybe $20 a night. Just nasty!
Business response:
Thank you for choosing us. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Room was filthy. There were large pieces of skin in the bathtub. Hair on/in the bed. Drips of something on the headboard. Missing trim, runs in carpet, very stained mattress on pullout sofa.
Business response:
Thank you for being our guest. We apologize for the poor condition of your room and the inconvenience you had due to it. Please be assured that we have discussed your feedback with our cleanliness and maintenance teams for review and action. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.