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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The double sofa bed is broken so was not a satisfactory stay. They should change the Sofa bed immediaty
Business response:
Thank you for posting a review of your stay. We apologize for the maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate team to do the needful. We appreciate you bringing this to our attention and hope to have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
After checking in, went to our room and it had not been cleaned or touched after prior occupant had left. The room had a kitchen, but no utensils, pots, pans, dishes whatsoever. Our stay consisted of five nights, within that stay our room was never cleaned or made up by housekeeping. There was rarely ever anybody at the front desk to ask for more soap, toilet paper, coffee, or the above mentioned kitchen supplies. The bathroom smelled like cigarette smoke. The fitness facility consisted of a bike, treadmill, and an elliptica... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
I’ve had to stay at Extended Stay hotels many times in the past due to travel for work and never had an issue. It’s been a while since I’ve stayed, but this place has really gone downhill. Don’t know if it’s a corporate thing or this hotel specifically, but our stay was terrible. The room was cramped and somewhat claustrophobic. The bed was hard as a rock and the pillows were the size of throw pillows you’d put on a couch and they had no extra pillows to hand out. Every day I woke up with a headache and backache. They no lon... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
No shower, no one at the counter. Boy did I need a shower. It's not like Extended Stay is the top of the market, but I still expected a functioning shower. When I discovered that this is not what my room offered, it was clear that the bathroom hadn't been cleaned. And when I called downstairs to move my room at 10pm, I got the maid, who said she'd leave a note for the counter person in the morning. Whether this was one bad luck day for this hotel, I can't say. But I hope that it wasn't its best day.
Business response:
David,thank you for your review. We are sorry for the service and maintenance issues you encountered. Your feedback will be shared with the appropriate teams to ensure we are more diligent going forward. We value your comments and hope to see you again soon on or next trip this way. Sincerely, Hotel Management
Booked the room once get there they say Travelocity over book and theirs no room available
The room was stale, bed was horrible, small kitchen was really worn out. Not worth the price
Business response:
Tina, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our housekeepingassociates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.