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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
never stay never stayed during fire evacuation emergency tried to help my sister find place to stay instead of sleeping in her car, hotel booked approx 5:30pm local time apparrently had 6pm cancel time, after long discussion with brother in law was opposed to going to hotel or evacuation even so 2+ hours later i gave up they werent going and cancelled hotels.com nice, friendly and attempted cancellation full refund however hotel extend stay would not cooperate and insisted on enforcing policy charging 1 night, not very under... read more
Business response:
Thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you once again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Dirty room Room was not clean u see the love seat was a lot of trash mainly a pack of old bbq sauce with a French fry on it meaning they r not cleaning rooms appropriately & mainly with all this pendeemic of Covid 19 going on. I had my 3 kids & we left hotel!
Business response:
Thank you for your review. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the inconvenience caused with the cleanliness in your room. We will share your concerns with the housekeeping team for review and action. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Business response:
Luis, we deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Very unclean place. 100 % Horrible.
Business response:
We are disappointed to read your feedback about the upkeep and maintenance of our hotel and regret the inconvenience caused. We are passionate about providing our guests with clean accommodations, so we will share your comments with the entire team so that they can do the needful. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel Management
They overbooked us and a dozen others and forced us to turn back to another hotel an hour away. No notice. "That happens," was their response and proved it by showing our names on a long list of customers they were going to reject their reservations. This is the norm? Then they charged us for the room we couldn't stay at the following day. This overdrafted my bank account and forced us to abandon our family vacation. Ridiculous.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is appropriately addressed. Please consider giving us an opportunity to provide you with a better stay in the future. Sincerely Hotel Management
OKAY, so we got there late Friday and the staff were pleasant BUT when we went up to our room it had not been cleaned and there were towels and food everywhere. They then put us in a different room that smelt like cigarettes and although clean was 9000 degrees. My friends in a couple rooms over had an issue with their shower- no hot water. No discount or refund was offered to either of us or anything to make it up to us. Very frustrating and not a place I would recommend . Also the “continental breakfast” was a joke. It’s mu... read more
Business response:
We sincerely apologize for the inconvenience you encountered in the rooms while you were here and regret the difficulties you and your friends had to go through. Your frustration is definitely understood, and your feedback has been discussed with the head of our Housekeeping and Maintenance departments, and we are working closely with them to reiterate the importance of providing a comfortable stay to each of our guests entering our doors. We are also sorry to know you were not satisfied with our breakfast. Your concern rega... read more
The room was not supplied very well there was no daily cleaning and the apartment suite was not as described
Business response:
Thank you for staying with us and providing your feedback. We are sorry for the issues in your suite. Kidly note, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.