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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When the room I booked wasn't a available, a 2 bed bedroom, she spent an hour staring at the screen, then told me she went ahead and "upgraded" me to a king size single bed bedroom. A room that was much cheaper than the 2 bed bedroom. She even had the audacity to charge me the same price. Expedia had to come and save the day.
Bad experience Location was great; however, cleanliness was not. Floor had dried, squashed food on them. It was apparent they hadn't been cleaned. I took a couple towels and cleaned them myself (out of frustration). Counters were also dirty & not wiped off. One bar of soap was available, already opened & with pubic hair embedded. A/C barely worked; room was very humid & had a moldly/funky smell.
Horrible experience that fire alram going on for as long as it did. Is hugely unacceptable!!
Business response:
Thank you for choosing our hotel and for your online review. We value your feedback and use it to make sure every guest has an enjoyable stay. We are sorry that you were inconvenienced by the fire alarm going off. We hope to have the opportunity to offer you a more restful night's sleep on your next visit. Sincerely, Hotel Management
Poor Not good. Alarms going off 3 times. There is no breakfast. muffins. Oatmeal granola bar. Whoo. coffee.
Business response:
Dawn, thank you for the feedback. We understand your frustration due to the false fire alarm and regret the inconvenience it caused. We are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
The alarm fire was on many times and We can not rest.
Business response:
Thank you for being our guest and for sharing your comments about our hotel. We are sorry for the fire alarm going off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Fleas in our bed... while we understand this is a pet friendly hotel, and some visitors might bring in their dogs with fleas, it would be great if some rooms were non-pet rooms. We are dog lovers, so I tried to be understanding, but when I called to inquire with the front desk, I was told that the maintenance person responsible for spraying for fleas is not in for another 2 days, and they did not have any other rooms that she could guarantee wouldn’t have possible fleas, since all rooms are pet friendly. The bathroom was als... read more
Business response:
Thank you for your review. We are sorry for the cleanliness issues you experienced and for the insects in your suite. We are sorry for the inconvenience and that we failed to resolve the problem while you were here. We will share your feedback with the appropriate team so that we are more diligent going forward. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Not clean The room was pretty gross. We found empty water bottles everywhere, an old sippy cup, a used wash cloth hanging over the shower curtain, and one of the sheets had a dogs paw print on it, like it hadn’t been washed. Also we were on the 3rd floor at the very end of it, with 3 kids. There was only 1 elevator and it was as far away from our room as it could get.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback regarding your room is shared with our housekeeping team, and we are working closely with them to reiterate the importance of the daily cleaning process to make sure such issues aren’t repeated going forward. Please consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management
Reservation was not done as confirmed. Had to go to anotger hotel that was dirty and with only 1 bed. Had to go out and buy an airobed
Business response:
Thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you and apologize for the inconvenience this caused to you. We also regret the difficulties you faced at the other hotel. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I did not like being billed twice for a one night stay.
Business response:
Thank you for being our guest. We are sorry for the billing issue you had and regret the inconvenience it caused. Please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.