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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
May be one of the dirtiest hotels I have stayed in. I literally put towels on the floor so I didn’t walk on the carpet. This should be a one star motel for maybe $20 a night. Just nasty!
Business response:
Thank you for choosing us. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Room was filthy. There were large pieces of skin in the bathtub. Hair on/in the bed. Drips of something on the headboard. Missing trim, runs in carpet, very stained mattress on pullout sofa.
Business response:
Thank you for being our guest. We apologize for the poor condition of your room and the inconvenience you had due to it. Please be assured that we have discussed your feedback with our cleanliness and maintenance teams for review and action. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The double sofa bed is broken so was not a satisfactory stay. They should change the Sofa bed immediaty
Business response:
Thank you for posting a review of your stay. We apologize for the maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate team to do the needful. We appreciate you bringing this to our attention and hope to have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
After checking in, went to our room and it had not been cleaned or touched after prior occupant had left. The room had a kitchen, but no utensils, pots, pans, dishes whatsoever. Our stay consisted of five nights, within that stay our room was never cleaned or made up by housekeeping. There was rarely ever anybody at the front desk to ask for more soap, toilet paper, coffee, or the above mentioned kitchen supplies. The bathroom smelled like cigarette smoke. The fitness facility consisted of a bike, treadmill, and an elliptica... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.