This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Size of room good although dated.Good location. Room, especially bathroom, was very dirty. Hairs on tub walls, towels, and vanity. Dried feces in bowl. Room had lingering smell of foods. Microwave had crumbs in it. Bought Lysol Spray and sanitizing wipes..One lamp did not have bulb and another just didn't work.Breakfast limited to coffee, tea, granula bars, and packaged muffins. Staff friendly..
Business response:
Thank you for choosing our hotel and for writing a review of your stay. Please accept our apologies for the housekeeping issues that you experienced during your visit. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. In addition, we have inspection procedures in place so that this does not occur. We have addressed this matter with our team to review where steps were missed and to make the proper changes. We hope you will consider giving us a... read more
Filthy. And the towels in my hotel room had a hair The gym was Filthy. And the towels in my hotel room had a hair in them. Not my hair
Business response:
Amy, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Property was a bit difficult to get to if you are new to the area. however lots of good restaurants close by and also Whole Foods was very close. So if you are staying longer than a day, probably would be OK. If you are staying for only a night, expect minimal services - annoying.
Business response:
Don, we are happy you were pleased with our service, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Inhospitable staff ruined a nice place. Went down the front desk to ask for hotel amenities and was greeted with "What do you want"? I was quite shocked and told her that I just needed plates and utensils. She immediately ran back and got me a set. I told her I need 4 sets. She rolled her eyes and went be to another 3 sets.
Business response:
Louie, thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associate while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Smoked out The room smells like smoke. I have a 1 year old child staying it the room. Had to ask 3 times to get dishes.
Business response:
Brandon, we are very sorry for the smoke odor you experienced in your room and for the service issue you experienced. Rest assured, your feedback has been shared with the concerned team so that no future guests encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Extended nightmare Really bad customer service Was told to get my own towels from the front desk because they were too busy No extra blankets for the sofa bed When unfolds the sofa bed it blocks literally the whole room No cups or coffee in the room
Business response:
Sandro, we are very sorry for the difficulties you experienced and that you were unaware of our hotel policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, towels and linens are exchanged at the front desk and are complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Jacquelyne, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.