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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed. For price paid, value not there. Disappointed. Checked out early. Although staff was friendly, the accommodations were lousy. 2 holes in seat of desk chair required us to place a towel on seat to make comfortable; bathroom door would not shut and swings open by itself; bed very springy and soft - when I moved it would shake my wife awake; 1 of the 2 AC units was not chilling the air; no coffee maker in room (isn’t that a min standard now); the breakfast was as advertised - muffin or granola bar or instant oatme... read more
Business response:
Marc, thank you for being our guest. We apologize and are disappointed to read our hotel’s service didn’t meet the value you were hoping for. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
早餐太差，清潔不佳。服務不周。
Business response:
Thank you for providing your feedback. We are so sorry for the service and cleanliness issues you had and the inconvenience they caused. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. We are reviewing our procedures now to see how we fell short and what we can do to improve. We hope you will stay with us again soon so we can provide you with the service you deserve. Sincerely, Hotel Management
Dirty and smelly nothing else ....................
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
We had never stayed at an extended stay before. There is no information for anything anywhere. We checked the website about the pool. We had to ask where it was and the hours because it’s not posted anywhere and it’s an obscure way to get there. They said they had to-go breakfast until 9:30. There was a few granola bars there (on a Saturday morning) at 8:30 with a note from management that said that sorry-this is all we have. We did get to choose our floor. It was a decent room for our family of 6 and fairly clean. It just w... read more
Business response:
We are disappointed you felt the cost of your stay was not in line with the value you received. Your feedback is valuable as it will help us improve our overall guest experience moving forward. We hope you will give us another chance so we can serve you better. Sincerely, Hotel Management
Mostly what I expected and staff was great. Bed was lumpy and breakfast items were not always available. I asked for a taxi and was given a guy who wasn't even Uber or Lyft.. He charged too much for ride to airport.
Business response:
Thank you for your feedback. We are sorry for the difficulties you had with your bed and that our grab-and-go breakfast was not well stocked. Your comments have been shared with the concerned teams so we can prevent these issues from happening in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Landscape was nice, but inside was a disappointment. There were bags of towels on the floor, dishes in the hallway. Bed sheets did not smell fresh. It looks like they were updating the place. Dont expect to get full at breakfast. They only had coffee/tea, natures bar, small muffins and oatmeal.
Business response:
Thanks for being our guest. We sincerely apologize for the housekeeping issue and are sorry our breakfast offerings weren't to your liking. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
The worst hotel I have stayed in. Customer service is non-existent, they gave us a full-bed when we booked king size because they were all sold out. I would never return there. Otherwise the area is nice.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Convient location that's about it. Check in staff was rude, they didn't have my reservation, was told they had no rooms available even though I had an email room confirmation, beds are very uncomfortable and the pillows are not good.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
This was the worst hotel experience I have ever had! I have stayed at many other "extended stay" hotels and unlike this one, they included all the amenities one expects out of a hotel. It is false advertisement to list this place under hotels when it rates more like a hostel. We had to be our own maid, janitor, plumber, exterminator, all while on vacation... Not to mention, there is no in room coffee service, or toiletries. Totally deplorable!!!!!!!!
Business response:
Margi, thank you for being our guest. We are sorry to know you didn’t like our hotel policies and that our facility fell short of your expectations for a perfect stay. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Since we are an extended stay property, our guests often bring their personal items. Toiletries and other items but these are also available upon request at the front desk complimen... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.