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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were treated like an extended stay not a motel. Don't advertise as a motel and treat your customers as extended stay place. They did not give room service. We had to go down to the front desk to get more towels, only after we brought all the towels from our room. Customer service was rude. Will never stay at another Extended Stay again
Business response:
Thank you for being our guest. We are sorry that you were unhappy with our hotel policy and that our associates were rude to you. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
My mom always told me 'If you dont have anything nice to say keep your mouth shut'! Point taken.. 1 mom. 0 Hotel
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Underwhelming Hotel room was ok, however, our bathtub was severly damaged to the point where the bottom of the tub had a large water bubble and ended up flooding out of bottom between the pan and surround. This leads me to think that the room hadnt been totally cleaned, there was no way you could have missed that while cleaning. The hallway smelled like stale cigarettes and breakfast was a packaged mini muffin with coffee but no cups. Not somewhere I would ever choose to stay again.
Business response:
Thank you for evaluating your stay. We are sorry for the issues you had in your room and the inconvenience they caused. Your feedback has been discussed with our maintenance and housekeeping team to look into the issues and fix them immediately. Also, your concerns about our breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires and assists them in determining new future offerings. Thanks again for your review, and please consider staying with us again. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Unsafe Area I parked my vehicle in the parking spot closest to the main entrance. I went out the next morning to find my window broken and everything in the car stolen. Hotel has no cameras or surveillance
Business response:
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Hallways smelled like cigarettes, no daily housekeeping, was provided a shampoo but no conditioner, outlets didn't work properly. Gym only had 3 machines. It says breakfast is included but it is only coffee, tea and oatmeal packets
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while being here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note, cleaning of rooms are done on a weekly basis to respect the privacy of our guests. Please give us a chance to rede... read more
This is the noisiest hotel I've ever been at I hear voices everywhere. I hear banging on the wall. I heard people yelling. It has been noisy for literally the last 6 hours I've been here. I'm just hoping all the noise stops soon so I can get some sleep
Business response:
Thanks for staying with us and taking the time to evaluate our hotel. Our goal is to provide a comfortable stay with your room being a quiet place to relax and sleep. We are very sorry this was disrupted by noise from other guests. We hope you will give us another opportunity to show you our excellent hospitality should your travels bring you this way again! Sincerely, Hotel Management
False Advertising Please be advised- Expedia lists all Extended Stay Hotel's as having free continental breakfast. That was my main criteria for choosing this place. They do NOT have any b-fast. Just granola bars and really bland coffee. which sits out all day. They also do not provide daily maid service. Very inconvenient for out-of-towners that don't have any other choices. Also, bring your own conditioner. They don't provide it. FYI, the free-wifi is INCREDIBLY slow. They want you to choose the upgrade for "decent" speed ... read more
Business response:
Thank you for your review. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please know, our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. And fresh linens and towels along with any toiletries are always available at the front desk. We will verify the... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.