This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was EH Our room was a distance away from the only elevator in the building. The hallway on the 3rd floor smelled of fried fish and marijuana. Gross!!! Beds were good. Pull out was comfortable. Toilet/shower area was tiny even for a small person.
Business response:
Dean, thank you for being our guest. Although you liked our comfortable bed, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Non specified the breakfast tipe on line,no service to the room
Business response:
We appreciate you being our guest and providing your feedback. We are sorry for the inconvenience you had due to our hotel policy. Please know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope to welcome you back soon. Sincerely, Hotel Managemen... read more
Analog TV - Hotel of the past Your guests do not respect the no smoking areas. That's probably not your fault. However, the walls are painfully thin, I don't need to hear my neighbor's conversations. My room had a toilet that was, er, weak. I did not abuse it and yet, had to buy a plunger. The shower, left about 7 inches of standing water after a normal shower. Something is wrong with that plumbing. Bed is hard (but some people like that, so well give that a pass), pillows are better suited as sand bags. But I could easily f... read more
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Quiet sad about this in all honesty because it was a wonderful room an great location for the event i was attending. But the customer service was the worst experience ever.... I had booked this hotel at the beginning of feburary, but changed my mind to stay with family a little further out so I cancelled my reservation. The next week the family I was going to stay with cancelled so I rebooked my room. We arrived at the hotel on time everything going great. Well the next day, thankfully, i checked my account and noticed i was... read more
Business response:
We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better hospitality and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Bathroom sink did not drain properly. Bedding was dirty. Toliet tissue was sub standard.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Location is the only positive about this property.
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Size of room good although dated.Good location. Room, especially bathroom, was very dirty. Hairs on tub walls, towels, and vanity. Dried feces in bowl. Room had lingering smell of foods. Microwave had crumbs in it. Bought Lysol Spray and sanitizing wipes..One lamp did not have bulb and another just didn't work.Breakfast limited to coffee, tea, granula bars, and packaged muffins. Staff friendly..
Business response:
Thank you for choosing our hotel and for writing a review of your stay. Please accept our apologies for the housekeeping issues that you experienced during your visit. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. In addition, we have inspection procedures in place so that this does not occur. We have addressed this matter with our team to review where steps were missed and to make the proper changes. We hope you will consider giving us a... read more
Filthy. And the towels in my hotel room had a hair The gym was Filthy. And the towels in my hotel room had a hair in them. Not my hair
Business response:
Amy, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Property was a bit difficult to get to if you are new to the area. however lots of good restaurants close by and also Whole Foods was very close. So if you are staying longer than a day, probably would be OK. If you are staying for only a night, expect minimal services - annoying.
Business response:
Don, we are happy you were pleased with our service, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.