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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad hotel Room smelled, heater was not working, spider webs on the walls, dirty towels with hairs in them, old ripped towels and blankets, unwashed bed sheets and staff was not friendly.
Business response:
Gloria, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Andrea, first and foremost, we would like to offer you my apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Breakfast? Nah!! Mini muffins(wrapped individually), oatmeal package and coffee/hot tea. That was all No bagels or toasts. no milk/juice
Business response:
Thank you for your review. It's nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Location is good Better hotels in the area that do daily housekeeping with included continental breakfast. The room just did not seem clean.
Business response:
Thanks for evaluating your stay. Although you liked our location, we apologize for all the inconvenience you encountered with regard to your room, our service, and hotel policy. I have shared your concerns with the respective team so that they can do necessarily. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We value your business and hope to welcome ... read more
Dissapointed No housekeeping. No pool towels. No extra bedding for the pull out couch. No extra blankets when we were cold. Dirty and Musky smell (or as some family members states "Smells like farts"), keenex box was wet and moldy, hair balls on the bathroom counter, furniture chained to the floor, shady people in and out of the hotel amd pool area. No other staff on premises but the front desk lady!
Business response:
Laura, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Ripoff We had stayed at this property before, and were misled by the One Bedroom Executive Suite, sleeps six ad on HomeAway. The room was the same standard room we had before (at a $30/night premium over what we could have rented it for at the front desk), no bedroom, no suite, did not sleep six, except to place at least one on the floor. Had to go elsewhere to secure lodging for the rest of our party. Spent 3 hours on the phone with HomeAway representatives, got fully ripped off (they take your payment in advance). Received... read more
Very mediocre hotel Location is prime and I was sad with quality Advertisement was showing "free breakfast" this is false. Just coffee and Costco muffins
Business response:
Natawa, it is disheartening to read we didn’t live up to your expectations in regard to our grab-and-go offerings. I have shared your concerns with my Food and beverage team as we plan any changes in the future. We regret the inconvenience caused, and please consider giving us another chance so we can make your next trip pleasant in every respect. Sincerely, General Manager
Will not go agin They sell the room with breakfast no breakfast And no room sevice if some one wants ti stay more than one day do not use extended stay america
Business response:
We apologize that our housekeeping policy was not shared with you during check-in. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications going forward. We have also taken a note of your feedback in regard to our grab-and-go breakfast as we plan any future changes. We regret the inconvenience caused and hope you will give us ... read more
Not great Hotel room was ok garbage in garbage cans in stairwells and on grounds overflowing no towels at the pool had to take dirty towels down to get new ones. Continental breakfast was a granola bar
Business response:
Brian, Thank you for sharing your feedback, we appreciate your comments. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. We certainly understand why you may have found our amenities a bit different than traditional hotels. We never want to mislead our guests. We apologize our complimentary grab and go breakfast consisting of breakfast bars, muffins, hot cereal, coffee and tea was not to your liking. We will share with our leadership team to refer to when making new... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.