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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience I booked this hotel as it had free breakfast however after checking in, I was told that there would be no breakfast. I checked in late, however I called them ahead ad told them that I will be late. When I checked in I was told there were no extra blankets for the sofa bed. The sofa bed was terrible. The bathroom door did not close. When called front desk, I was told they cant do anything about it and I had to adjust. Overall very bad experience.
Business response:
Ashish, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a return visit so we can make a much better impression. Sincerely, General Manager
Stay away from this hotel When we arrived after a long 10 hour drive there was no one at the front. A sign says to ring someone on the phone on the outside of the door which I did but no one picked up. Finally after 10 mins someone arrived at the front. We received our key to our room. We proceeded to get our luggage and when getting to the room there was an awful smell so strong. I rang the front and they said there were already aware of it and they would see IF we can get another room. They called back a few minutes later ... read more
Business response:
Stephanie, thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. I have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer it to you at a minimal fee. Towels and linens may be exchanged at th... read more
Unsafe location, Poor customer service we stayed there for a night and parked our vehicle in the hotel parking. The next morning I realized that somebody has scratched both diver side doors of my vehicles. the way it was done, it appeared to be intentional. I advised the reception about this and asked to check the hotel cameras to find out who has caused this damage to my car. She told me that she will let the manager know and I will be contacted in the next 1-2 days. to date, after more than 2 weeks, I have not received any... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Good deal but stinky and inadequate service It was a good price to be close to Portland. Local shopping was awesome there's Whole Foods and Target and more. The hallways smelled like cigarettes. Our room smelled fine. They didn't bring us towels so we had to get them ourselves. I would not stay here again.
Business response:
Although you were overall satisfied with your stay, we apologize for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our service levels going forward. We regret the inconvenience caused, and please give us a chance to impress you on a future visit. Sincerely, General Manager
Won't be staying here again We stayed at this hotel for a wedding in town. We arrived at the hotel a short time before check in at 3pm and the room wasn't ready, which at the time wasn't an issue. But we did get frustrated when the room still wasn't ready until 4:30 making our time rushed for other evening events. Even when they finally let us into our room, there was no bedding and it didn't feel thoroughly cleaned, especially in the bathroom. We won't be staying here again.
Business response:
John, we are sorry you were disappointed with your stay at our hotel. Your concerns have been noted and will share the same with my team to ensure hotel policies and procedures are maintained all the time, especially pertaining to check-in and check-out timings. I truly regret this incident and expect you to give us another chance so that we can replace this experience with a better memory! Sincerely, General Manager
Long weekend stay The cleanliness of the room needed some work. Visible large stains on the comforter. The couch had visible stains on the back. I stayed in the area for a long weekend but felt overall this hotel was a bit inconvienient in its set up and probably won't choose this one next time I'm in town.
Business response:
Lynn, you are absolutely correct to expect a clean, well-maintained property as your home away from home, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Extended Stay America - Hillsboro review Great pool often spoiled by drunks, rooms do not get cleaned unless you pay extra. Ground floor room had a horrible smell, noisy AC unit outside the window and a garden light shone straight in the room. Really loud guests shouting down the corridor at 4 in the morning and kicking doors for a laugh. Grab and go breakfast is a waste of time. On the plus side fantastic location and a great comfortable bed.
Business response:
Craig, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We regret the inconvenience caused and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Poor Had to ask repeatedly for bedding for sofa bed. Shower would not turn on, had to rush to airport without showers.
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, this time we fall short. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Business response:
Angie, please accept my apology for the inconvenience and less than favorable experience you had at our hotel. We are sorry for any issues you experienced and the inconvenience caused. We never want a guest to leave unhappy. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.