This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Underwhelming Hotel room was ok, however, our bathtub was severly damaged to the point where the bottom of the tub had a large water bubble and ended up flooding out of bottom between the pan and surround. This leads me to think that the room hadnt been totally cleaned, there was no way you could have missed that while cleaning. The hallway smelled like stale cigarettes and breakfast was a packaged mini muffin with coffee but no cups. Not somewhere I would ever choose to stay again.
Business response:
Thank you for evaluating your stay. We are sorry for the issues you had in your room and the inconvenience they caused. Your feedback has been discussed with our maintenance and housekeeping team to look into the issues and fix them immediately. Also, your concerns about our breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires and assists them in determining new future offerings. Thanks again for your review, and please consider staying with us again. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Unsafe Area I parked my vehicle in the parking spot closest to the main entrance. I went out the next morning to find my window broken and everything in the car stolen. Hotel has no cameras or surveillance
Business response:
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Hallways smelled like cigarettes, no daily housekeeping, was provided a shampoo but no conditioner, outlets didn't work properly. Gym only had 3 machines. It says breakfast is included but it is only coffee, tea and oatmeal packets
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while being here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note, cleaning of rooms are done on a weekly basis to respect the privacy of our guests. Please give us a chance to rede... read more
This is the noisiest hotel I've ever been at I hear voices everywhere. I hear banging on the wall. I heard people yelling. It has been noisy for literally the last 6 hours I've been here. I'm just hoping all the noise stops soon so I can get some sleep
Business response:
Thanks for staying with us and taking the time to evaluate our hotel. Our goal is to provide a comfortable stay with your room being a quiet place to relax and sleep. We are very sorry this was disrupted by noise from other guests. We hope you will give us another opportunity to show you our excellent hospitality should your travels bring you this way again! Sincerely, Hotel Management
False Advertising Please be advised- Expedia lists all Extended Stay Hotel's as having free continental breakfast. That was my main criteria for choosing this place. They do NOT have any b-fast. Just granola bars and really bland coffee. which sits out all day. They also do not provide daily maid service. Very inconvenient for out-of-towners that don't have any other choices. Also, bring your own conditioner. They don't provide it. FYI, the free-wifi is INCREDIBLY slow. They want you to choose the upgrade for "decent" speed ... read more
Business response:
Thank you for your review. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please know, our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. And fresh linens and towels along with any toiletries are always available at the front desk. We will verify the... read more
Bad hotel Room smelled, heater was not working, spider webs on the walls, dirty towels with hairs in them, old ripped towels and blankets, unwashed bed sheets and staff was not friendly.
Business response:
Gloria, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Andrea, first and foremost, we would like to offer you my apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Breakfast? Nah!! Mini muffins(wrapped individually), oatmeal package and coffee/hot tea. That was all No bagels or toasts. no milk/juice
Business response:
Thank you for your review. It's nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.