This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location is good Better hotels in the area that do daily housekeeping with included continental breakfast. The room just did not seem clean.
Business response:
Thanks for evaluating your stay. Although you liked our location, we apologize for all the inconvenience you encountered with regard to your room, our service, and hotel policy. I have shared your concerns with the respective team so that they can do necessarily. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We value your business and hope to welcome ... read more
Dissapointed No housekeeping. No pool towels. No extra bedding for the pull out couch. No extra blankets when we were cold. Dirty and Musky smell (or as some family members states "Smells like farts"), keenex box was wet and moldy, hair balls on the bathroom counter, furniture chained to the floor, shady people in and out of the hotel amd pool area. No other staff on premises but the front desk lady!
Business response:
Laura, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Ripoff We had stayed at this property before, and were misled by the One Bedroom Executive Suite, sleeps six ad on HomeAway. The room was the same standard room we had before (at a $30/night premium over what we could have rented it for at the front desk), no bedroom, no suite, did not sleep six, except to place at least one on the floor. Had to go elsewhere to secure lodging for the rest of our party. Spent 3 hours on the phone with HomeAway representatives, got fully ripped off (they take your payment in advance). Received... read more
Very mediocre hotel Location is prime and I was sad with quality Advertisement was showing "free breakfast" this is false. Just coffee and Costco muffins
Business response:
Natawa, it is disheartening to read we didn’t live up to your expectations in regard to our grab-and-go offerings. I have shared your concerns with my Food and beverage team as we plan any changes in the future. We regret the inconvenience caused, and please consider giving us another chance so we can make your next trip pleasant in every respect. Sincerely, General Manager
Will not go agin They sell the room with breakfast no breakfast And no room sevice if some one wants ti stay more than one day do not use extended stay america
Business response:
We apologize that our housekeeping policy was not shared with you during check-in. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications going forward. We have also taken a note of your feedback in regard to our grab-and-go breakfast as we plan any future changes. We regret the inconvenience caused and hope you will give us ... read more
Not great Hotel room was ok garbage in garbage cans in stairwells and on grounds overflowing no towels at the pool had to take dirty towels down to get new ones. Continental breakfast was a granola bar
Business response:
Brian, Thank you for sharing your feedback, we appreciate your comments. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. We certainly understand why you may have found our amenities a bit different than traditional hotels. We never want to mislead our guests. We apologize our complimentary grab and go breakfast consisting of breakfast bars, muffins, hot cereal, coffee and tea was not to your liking. We will share with our leadership team to refer to when making new... read more
Bad experience I booked this hotel as it had free breakfast however after checking in, I was told that there would be no breakfast. I checked in late, however I called them ahead ad told them that I will be late. When I checked in I was told there were no extra blankets for the sofa bed. The sofa bed was terrible. The bathroom door did not close. When called front desk, I was told they cant do anything about it and I had to adjust. Overall very bad experience.
Business response:
Ashish, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a return visit so we can make a much better impression. Sincerely, General Manager
Stay away from this hotel When we arrived after a long 10 hour drive there was no one at the front. A sign says to ring someone on the phone on the outside of the door which I did but no one picked up. Finally after 10 mins someone arrived at the front. We received our key to our room. We proceeded to get our luggage and when getting to the room there was an awful smell so strong. I rang the front and they said there were already aware of it and they would see IF we can get another room. They called back a few minutes later ... read more
Business response:
Stephanie, thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. I have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer it to you at a minimal fee. Towels and linens may be exchanged at th... read more
Unsafe location, Poor customer service we stayed there for a night and parked our vehicle in the hotel parking. The next morning I realized that somebody has scratched both diver side doors of my vehicles. the way it was done, it appeared to be intentional. I advised the reception about this and asked to check the hotel cameras to find out who has caused this damage to my car. She told me that she will let the manager know and I will be contacted in the next 1-2 days. to date, after more than 2 weeks, I have not received any... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.