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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good deal but stinky and inadequate service It was a good price to be close to Portland. Local shopping was awesome there's Whole Foods and Target and more. The hallways smelled like cigarettes. Our room smelled fine. They didn't bring us towels so we had to get them ourselves. I would not stay here again.
Business response:
Although you were overall satisfied with your stay, we apologize for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our service levels going forward. We regret the inconvenience caused, and please give us a chance to impress you on a future visit. Sincerely, General Manager
Won't be staying here again We stayed at this hotel for a wedding in town. We arrived at the hotel a short time before check in at 3pm and the room wasn't ready, which at the time wasn't an issue. But we did get frustrated when the room still wasn't ready until 4:30 making our time rushed for other evening events. Even when they finally let us into our room, there was no bedding and it didn't feel thoroughly cleaned, especially in the bathroom. We won't be staying here again.
Business response:
John, we are sorry you were disappointed with your stay at our hotel. Your concerns have been noted and will share the same with my team to ensure hotel policies and procedures are maintained all the time, especially pertaining to check-in and check-out timings. I truly regret this incident and expect you to give us another chance so that we can replace this experience with a better memory! Sincerely, General Manager
Long weekend stay The cleanliness of the room needed some work. Visible large stains on the comforter. The couch had visible stains on the back. I stayed in the area for a long weekend but felt overall this hotel was a bit inconvienient in its set up and probably won't choose this one next time I'm in town.
Business response:
Lynn, you are absolutely correct to expect a clean, well-maintained property as your home away from home, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Extended Stay America - Hillsboro review Great pool often spoiled by drunks, rooms do not get cleaned unless you pay extra. Ground floor room had a horrible smell, noisy AC unit outside the window and a garden light shone straight in the room. Really loud guests shouting down the corridor at 4 in the morning and kicking doors for a laugh. Grab and go breakfast is a waste of time. On the plus side fantastic location and a great comfortable bed.
Business response:
Craig, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We regret the inconvenience caused and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Poor Had to ask repeatedly for bedding for sofa bed. Shower would not turn on, had to rush to airport without showers.
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, this time we fall short. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Business response:
Angie, please accept my apology for the inconvenience and less than favorable experience you had at our hotel. We are sorry for any issues you experienced and the inconvenience caused. We never want a guest to leave unhappy. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Smelly room The room smelled horrible. The top floor was smoking. Gross. The "free breakfast " was a joke with off brand small packaged muffins and granola bars. We checked out 2 nights early because of the smell and loud neighbors.
Business response:
Demirah, thank you for taking the time to review our hotel. We are sorry for the odor issue you had and that your sleep was disrupted due to noise from other guests. If you had only told us about them at the time, we would have been able to resolve them immediately and your stay with us would have been more enjoyable. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, General Manager
Continental breakfast was a granola bar and cold coffee. When we asked they said it was grab and go breakfast.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Slow wi fi and bad water pressure, the heating/cooling unit blows right on the bed. It was a miserable night.
Business response:
Ann, we sincerely apologize that you experienced so many difficulties in your room. Your concerns will be shared with the maintenance team to ensure everything is in a good working order in all our guest rooms. We sincerely hope you will give us another try as we want to make sure you have a comfortable stay and a great night’s rest. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.