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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was harassed out of hotel by Lori I had an awful experience at this hotel. Hotel had a bad smell and the bed was very uncomfortable. I tried to checked out right after i saw the room but the area was sold out. Next morning, @10AM, an hour before check out, house keeping starts knocking at my door. I was in the rest room getting ready around 11 AM when someone barged into my room without knocking. I stepped out and they were gone. I figured it was probbaly house keeping. Next thing the phone rings non stop and i get a knock... read more
Business response:
Thank you for taking the time to share your feedback. We regret our beds were not to your comfort and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent servic... read more
No
Business response:
Scott, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Old facilities, unwelcoming, and unfriendly staff.
Business response:
Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to Portland, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
I was appalled by the flying insects in the room I took video and pics. The room was loaded w these black flies.
Business response:
Thank you for your review. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
I would never stay there for the place. Horrible
Business response:
Thank you for your review. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
People in front of me as I checked in said they went to 2 rooms and people were in the room. I asked for refund. They said I needed 24 hour notice. My room had not been cleaned they clearly made attempt to make bed. It was the dirtiest place I v been. I deserve a full refund. Judy
Business response:
Thank you for reviewing your experience with us. We are sorry for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Gave me a room that wasn't cleaned. Hallways smell like cigarettes.
Business response:
Sean, we apologize for the cleanliness issue you encountered in your suite upon check-in. We will address this with our housekeeping team to ensure we deliver a pleasant guest experience. Your concern regarding the hallway will help us enforce our no-smoking policy effectively. We want to regain your trust and hope you will allow us to do so. Sincerely, Hotel Management
The Room was Infested with fleas. And she tried making me pay for the room twice
Business response:
Thank you for the review regarding your visit. We apologize for the condition of your suite. Our pest control provider will service your suite, and we are working to ensure such issues do not happen in the future. Moreover, we are sorry for the mistake of one of our associates. Your business is appreciated, and we hope to serve you again. Sincerely, Hotel Management
They had no ice available and gave no reason why. They gave us one used blue ice tray which looked like the ice had been in it for a LONG time so we ended up going to a store for ice. We had a room with a full kitchen but it was EMPTY ... cabinets and drawers with NOTHING in them. (They did bring us some items after we complained.) There was no housekeeping so no clean towels or sheets and no trash pickup ... and we were there for 2 nights. They said we should have been told all of that in "our letter" ... we never received ... read more
Business response:
We appreciate your comments. Our goal is to provide each guest with comfortable accommodations and outstanding service, so we apologize for not meeting your expectations. We regret any disappointment with some of our amenities not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We look forward to providing our full services again once it is safe for our guests. We appreciate your business and hope y... read more
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,429 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.