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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only thumbs up was the staff Booked this stay online and requested a king bed room because the pictures showed a recliner. They put us in a handicap room that had no recliner and limited counter space and looked nothing like the pictures online. No other rooms were available. The bed was hard as a rock and the floors were So nasty that you Cindy go to the bathroom bare footed. The staff was very nice and tried to help by moving us the next morning. There WAS NO breakfast and they gave me a cup of coffee from their personal b... read more
Business response:
Tommy, thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and regret the inconvenience caused. Also, we have asked our housekeeping team to be more diligent going forward. We regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. We understand the frustration and truly hope you will offer us another opportunity to serve you both. Sincerely, Hotel Management
Business response:
Lawrence, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Carole, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Our stay was awful When we arrived it had been snowing for a bit and the walkway to the lobby (entrance) wasn’t shoveled or salted. We were traveling with my 5 month old son so it was difficult to get everything into the hotel. When we got in the room it had an odd smell and things were dusty like the chair, nightstand and lights. They provided 2 pillows which were so flat when we asked for more they said they didn’t have any. The bed was also very hard and the comforter had stains on it. We ended up get some spare blankets ... read more
Business response:
Thank you for your review. We are sorry for the odor and cleanliness issue you experienced during your stay. We will share your concerns with our housekeeping team to ensure a better experience going forward. Moreover, we apologize that you were inconvenienced due to the lack of kitchen amenities and the snow in the lobby. Be assured your feedback has been shared with the appropriate team. Also, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our b... read more
The room was ok, just had very little TP upon arrival and no extra rolls. Biggest complaint was having to walk through the cloud of smokers to get inside any door including the staff smoking just outside the main entrance. Trash cans overflowing and the horrible odor of ashtray hitting you in the face as you exit the building. Most disappointing item was I appreciate them accepting pets as I travel with mine, but pet owners not cleaning up after their pets is what gives responsible pet owners a bad wrap and difficulty findin... read more
Business response:
Mike, thank you for your review. We apologize for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. We are also sorry for the inconvenience you faced due to the other guests during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The staff was great, the room was outdated and not in great condition. The breakfast choices were terrible, everything in plastic wrapping. Would not willingly stay there again
Business response:
Chris, thank you for choosing our hotel. We are sorry our accommodations did not meet your expectations. We value your feedback and will share it with the appropriate team as we continually strive to improve. Also, we apologize our breakfast was not to your liking. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. On a positive note, we are pleased you liked our associates. We hope to welcome you back in the future for a better stay. Sincerely, Hotel Management
No answer Check in was great. Associate very welcoming. However, neighboring room was playing music very loud from 1am on. Finally at 240am called front desk, she said she will go check it out. I waited till 3am music still loud, went to front desk for lady to say i called his room but no answer. REALLY!!! I asked to change room. Got a room with a smaller bed. Very bad service from her anyway. Upon checkout different clerk said gm or assistant mgr will reach out to me fir a free stay for the inconveinence....nothing. rooms w... read more
Business response:
Stanley, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.