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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed in a room that was clearly not cleaned very well before we got there. There was food left in the cabinets. Food and hair in the sheets. Hair all over the bathroom counter. The counter on the kitchenette was grimes and gross. The sinks were not cleaned at all neither was the refrigerator. I was not pleased at all. I have picture to prove all of this.
Business response:
Jenna, on behalf of our entire team, we apologize for the issues with the condition of your room. We will immediately discuss your comments with the housekeeping associates, and we will promptly address these issues to improve our services. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. We hope you will consider giving us another opportunity to serve you and to provide you with an excellent hotel experience. Sincerely, Hotel Management
The staff were really friendly and helpful. I asked them about dining options in Portland, ME, and they recommended a great restaurant down by the waterfront. Unfortunately, breakfast consists of coffee, granola bars and pre-packaged muffins. Additionally, there was a thumb tack on the floor, and the bathtub stopper did not work. The room also had a musty smell.
Business response:
Thank you for your review of your recent visit. We are sorry for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We also apologize for our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. ... read more
Disappointing hotel, bed was not comfortable, not much available for breakfast. Needs to all be upgraded for comfort.
Business response:
Thank you for your review of your recent stay. We regret your suite did not provide the comforts you desired. We will share your valuable comments regarding the condition of our rooms with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Everything in the rooms are old and worn out. The bedding is old and threadbare, as are the towels. The flooring in the kitchen is cheap laminate that your feet stick to when you walk on it. There was still a full trash can in the room from the previous occupant and the kitchen counter was dirty. The refrigerator was leaking all over the floor - although they did replace it. People were living in the hotel so it stunk of cooking and pets. Crappy breakfast offering. No pool. Bottom line - you get what you pay for. But I will ... read more
Business response:
Thank you for your review of your recent stay. We are sorry our suite did not provide the comforts you desired and the inconvenience it caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will share your concerns with our housekeeping and maintenance teams so that corrective actions can be taken. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders. We apologize for your disappointment and hope you will consider giving us a c... read more
The overall property is old. The bathroom was dated and the room felt moist
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Not impressed at all , heavy cop presence at the place , sketchy people hanging up in the parking lot, uncomfortable bed , very noisy. Will NEVER stay again
Business response:
Thank you for choosing us. We are sorry you found our bed uncomfortable, and for the noise issue you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please know our top priority is the safety and security of our guests and our employees. We also work very closely with the local police department to keep all of our guests safe and secure during their stay. Please revisit us so we can make it up to you. Sincerely, Hotel Manage... read more
Very sticky room. Every surface was very sticky. Floor, toilet seat, counter top, tv remote....like so sticky that at 3 am you’re laughing out loud about how sticky it is.
Business response:
Thank you for your feedback. I am so sorry about the issues you reported. We will work closely with our team to mitigate these issues going forward.
If you enjoy people hanging around in the parking lot drinking and doing whatever all night than this is the place for you. More of an apartment house than a hotel.
Business response:
Thank you for reviewing your stay. We are sorry for the inconvenience caused due to the other guests on the property and regret your visit was not a pleasant one. We value your business and hope to have an opportunity of hosting you again in the future so that we can provide you with a much better expereince. Sincerely, Hotel Management
Dirty, run down, smoking people everywhere, broken bathroom fan, loud A/C
Business response:
Thank you for your review. We are sorry for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. On a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.