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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extra charges Unexpected fees upon check in. Then they double charged me, I had already paid through Hotels, and their "card swipe for incidentals" was processed for the whole room charge and went through at the bank, not just authorized. Upon inquiry they refunded except for a pet fee. Required private information for wifi use, uncommon today where I've only been asked to use last name and maybe room number for access. No accessories in the kitchen, not a big deal but irritating for a long stay facility. Great location and ... read more
Business response:
We apologize for the service issue and that we were unable to provide you with a hassle-free experience. Your feedback is discussed with the concerned team, and we are working hard to deliver the type of hospitality that you should always expect from us. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
When we arrived there were employees smoking at main entrance to hotel right by the no smoking sign. The room they gave us initially reeked and stunk of cigarette smoke. When we complained they happilly changed us to another room on the bottom floor. This was great until the smokers gathered outside and our room’s heaters/air conditioner unit sucked in there smoke and stunk us out. The BBQ’s they advertise were in horrible unusable condition and hadn’t been looked at or maintained by anyone in a very long time. The fridge in... read more
Business response:
Blair, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The hotel, Extended Stay America, was very unpleasant. It smelled of cigarette smoke and other odors. So much so I felt the need to check the bed and bathroom immediately on checking in. I was happy to get home! Grateful for a place to stay, but it was very uncomfortable.
Business response:
I am so sorry that you experienced these unpleasant issues. We will certainly work with our team to address them for our future guests. Thank you for making us aware of the problem.
If you needed plates, coffeemaker etc. Had to go to front desk. No spoons, plated etc. Guess they thought you would steal everything.
Business response:
Baker, thank you for your review. We apologize for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
terrible Everything was dirty. The bed was clearly not cleaned, it had a stain on the comforter when we walked in. The shower had someone else's hair in the tub. It smelled like used pet litter for a rabbit or something in the whole room, which was an overpowering smell. The pillows are flat, the blankets aren't warm, and the lights aren't very bright. The wifi did not work at all. I wish I could get my money back, was NOT worth staying.
Business response:
I am so sorry your stay with us had some issues. I would be very interested in speaking with you directly about the issues during your stay so that I may coach my team to make these improvements. Thank you for sharing this information with me.
The Wi-fi was poor and varied day to day; While I appreciate their dog-friendly policy, they need to separate pet owners on a different floor. Dog barking's kept the whole floor up all night during my stay there. Disappointing!
Business response:
Ann, we are sorry for the unpleasant stay you had with us and that your sleep was disturbed due to the noise. We wish we had the opportunity to resolve this while you were here, as we would have done our best to make your visit a comfortable one. Also, we have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Very expensive for the room we got. The "included breakfast" was coffee and some sticky pre-packaged muffins. The location wasn't near anything we wanted to see; it was out near the shopping malls and airport. I was surprised it cost so much.
Business response:
Liza, thank you for your feedback. We are sorry for the difficulties you had while you were here and that the value for the price fell short of your expectations. Your comments with regards to our grab-and-go breakfast will be shared with our Brand Leaders to improve our future guests’ experiences. Also, our pricing is in line with other hotels of the same caliber in our area. We hope you will reconsider and give us an opportunity to serve you on your next stay. Sincerely, Hotel Management
Poor service and less than optimal accommodations
Business response:
Justin, we are very sorry your stay did not live up to your expectations. We are extremely disappointed to know you were not pleased with your stay and the service we offer. Although we make every effort to be perfect, sometimes we fall short. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.