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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room service!.!.!..!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
We apologize as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done every week to respect the privacy of our guests and offer them minimal intrusion. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We'll work to address any issues you may have had while a guest at our location.
No housekeeping? I was quite disappointed returning to my room late on a Saturday night to find housekeeping did not visit my room that day.
Business response:
Thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel.Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals as well as providing each guest with professional customer... read more
Smelled like wet dog on my floor. The first floor was dingy, needs remodeling.
Business response:
Dani, thank you for being our guest. We are sorry for the cleanliness issue you encountered. We have asked our housekeeping team to deep clean the area to remove the smell. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Never staying here again This hotel appeared to be clean but was far from it. The 2 rooms that we were offered ( the only 2 left) at 8:30 at night even after making a reservation with special requests and paying for it through this site. Room 1 smelled of wet Dog, window was open on the first floor and the beds looked like someone had been laying on them. we just turned around and went back to the desk. The 2 room and only room left we were told didn't smell but it was extremely dirty with stained shower curtain, stain on th... read more
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. Please visit us again so w... read more
These are suites for extended stays, there were no dishes, glasses.. the kitchen was bare of anything needed to eat of drink with, not even a coffee maker in the room. The breakfast was on the top of a dresser. Coffee with powered creamer, the food was pre-packaged of crap. For a couple dollars more go somewhere else.
Business response:
Thank you for sharing your comments. We are sorry our breakfast offerings did not meet your expectations and regret our hotel policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future s... read more
Dont expect WiFi there. Even 4G is very slow and wifi doesn't work at all. And the staffs are very slow. On thing is good. Coffee is only good thing
Business response:
Please accept our apologies for the issue you had with Wi-Fi in your room and the inconsistency in our service level. We have shared your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
If you enjoy subsidized housing you will love the atmosphere of this place.
Business response:
Curtis, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.