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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you deserve. Sincerely, Hotel Management
website said lounge restaurant on site. there was nothing ac unit sounded like an old truck with a loose fanbelt!
Business response:
Dana, thank you for choosing our hotel. It saddens us to read such feedback, as we always want to provide our guests with an excellent stay. We apologize for any discomfort or inconvenience caused to you by our mistakes, and we hope we will have another occasion to welcome you back so we can exceed your expectations. Sincerely, General Manager
DO NOT BOOK HERE. No cribs??? Checked in after red eye flight, requesting a crib and were told they do not supply cribs! Seriously? We had to sleep with baby, purchase a PAC n play and carry it back and forth wherever we went. Then found bloody human mucus snots in two places! Manager said he would take care of it immediately; a day later had to ask again! DO NOT BOOK HERE! Frankly Hotels.com should cancel this hotel from offerings.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you and your family should always expect from us. Sincer... read more
Business response:
Thank you for sharing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, General Manager
Filthy Dirty and overpriced Dirty,dirty dirty... uncomfortable bed... would not recommend to anyone. Overpriced...
Business response:
Please accept my apologies that we failed you in the most basic way by not providing a clean and comfortable room. We will address these matters with the respective departments and will take corrective action so that it does not happen again. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Reasonable rate hotel for area Hotel itself was ok but the room we had needed work. The bathroom door wouldn't latch, the toilet was hard to flush and not to mention loud as was the bathroom fan. The kitchenette was a nice feature but wasn't stocked with any dishes, utensils, etc. You had to request it. The refrigerator and freezer doors would stick together so sometimes they wouldn't seal up. The recliner in the room had been damaged by what seemed to be cat claws as was the headboard. When I opened the curtains I also noti... read more
Business response:
Although difficult to read, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. We are truly sorry you did not have a better experience during your stay, and we are certain your ... read more
Ok Not a comfortable bed... Floor could have used a couple area rugs... Lots of surrounding noise
Business response:
Eliza, please accept my apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please know we take your feedback seriously and will use it to improve our guest experience. We hope you will give us the chance in the future to make it up to you. Sincerely, General Manager
Find Somewhere Else and Go to Holy Donut I stayed here two nights as I was in town for a conference. Room, in itself, was fairly clean, but that's about it for positives. First the bathroom - no hairdryer and the light and fan were one switch. When you turn on the light, a full blast of cold air comes down on you loudly. I was shocked at how loud the fan was. Then, the shower water is lukewarm at best. So when you come out of the shower you are greeted by a cold blast of loud fan air. Second, the bed was like a rock. I am pr... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We are in the process of installing hair dryers in all of our guest rooms. While this is in process, we... read more
Terrible experience No room service because we only stayed 2 nights? Had to go get our own towels, room smelled like dead fish. No attempt by staff to relocate or freshen room. Overall worst place we stated on our trip. Won't stay there again.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.