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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better bring everything you need, this place provides little. Low class lodging.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I am so sorry that you found any issues with the room. Thank you so much for sharing these comments, I will use them to work ... read more
Not a better place Bed bugs in the room. They need to do fumigation. Got scared and not worth for dollars spent.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am so sorry to read that you had issues in your room while as a guest at our location. Please know our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future.
nothing special.. the staff was friendly but the room and bathroom were dated. many guests hanging out in the parking lot smoking all evening. it was fine but not comfortable. I usually stay at Hampton inns but the prices were higher than usual so I stayed here. next time I will pay the higher price
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you that your room did not meet your expectations and that some of our guests were smoking in the parking lot and that it was an inconvenience for you. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that... read more
Never stayed at Extended Inn We were relegated to a smaller and less appealing hotel after being informed the night of our check in that the extended stay wasn't available. I was not satisfied with the room, and thankfully we were going to be gone by the following morning.
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
Bare minimum, just like camping This hotel does not include a coffee maker, hair dryer, maid service or fresh towels as standard hotel service. Have to request it as additional, but they don't tell you that at the start. The staff is very friendly though.
Business response:
Thank you for your recent review of your stay. Please accept our apologies that our amenities were not to your expectations. To uphold our company’s high standards, I will work with our front desk staff to ensure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
I won't stay at this chain again When we arrived at 7:30 pm (after driving 9 hours) the king room we reserved 3 weeks earlier was not available. What's the point of a reservation? We had to settle for a queen room. The tv remote didn't work. Went to the front desk to get another one. That one didn't work either. Gave up and went to bed only to find a very uncomfortable bed, hard and lumpy, with tiny pillows. Also, bathroom light and fan are on the same switch. The fan is extremely loud. Do not recommend this hotel.
Less than impressed upon check in we were told that they didn't have a room ready for us because they had overbooked?! Dirty rooms still at 7pm???!!! No dishes in room (upon request) what's the point of an extended stay? Not impressed
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.