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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very expensive for what it is
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. I apologize that your stay was not to your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and great customer service. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next tim... read more
Can you say nickel and dime? We would never stay at this hotel again. If we wanted just a cheap place to stay at night we never would have paid what we did to stay at this hotel. The breakfast on the go was a joke. It consisted of a few pieces of fruit, pre-packaged muffins, instant oatmeal packs and coffee (and no decaf available). There was an extra charge for housekeeping and towels seemed to be a prized commodity. The kitchen was not supplied with basic needs. Granted we didn't ask for anything because we figured there w... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to your expectations. In response to your feedback, I will make sure we are closely inspecting rooms as well as clearly communicating our amenities. Thank you again for your feedback.
Experience at Scarborough Maine Extended Stay Only use this establishment if you want the barest of essentials. Anything extra requires asking for it at the front desk, i.e. paper towels, silverware, dishes, etc.. This is advertised as having an efficiency set up. It does have a stove, microwave and refrigerator, but that is it. Even the TV is still analog. All of the drains (shower etc.) backed up. There are no grab handles in the shower and the floor in the shower with the water build up and soap made it treacherous. The ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to your expectations. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as clearly communicating our amenities. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not what I expected This was not a great experience. Room wasn't ready when we got there, they had to move people around due to a death. Our room wasn't great when we did get in. We asked for towels several times and they "ran out" of them. We also never got our room cleaned since it was under a week.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
This was not what I expected When we arrived after a long day of travel at 8pm, our room was not ready. We went to dinner and came back two hours later. We checked in, and our room smelled like smoke. It was awful. I asked for something to help it, and we were given a strong solution. It helped a little. We never unpacked our bags because we didn't want to smell like smoke. The room was very small and not updated. We liked the flooring. However, they need to leave a broom in the rooms if they don't clean them (our room was n... read more
Business response:
Courtney - I am very sorry to hear that you were dissatisfied with your accommodations here at Extended Stay America. I will certainly take your comments and use them to coach our team in order to continue to strive to improve to provide excellence for all of our guests. I also apologize that it was not communicated to you that we do not provide daily housekeeping, but that it is provided to guests staying longer than one week. I am glad to hear that our staff was friendly and I do hope that you would give us another opportu... read more
Ok but we will stay somewhere else OK stay but neighbors were a bit loud and every once and a while a dog would bark. Rooms were clean not the same as staying at a regular hotel because you don't have room service everyday and the continental breakfast was more like coffee and donuts, not comparable to other hotels in the area. We will be staying somewhere else next time.
Business response:
I am sorry that we fell short of your expectations during your recent stay. I do understand that noise can be frustrating and I apologize for the grab-and-go style breakfast not being to your satisfaction. We will certainly use your comments to continue to try to improve our facility in order to provide an exceptional stay for all guests.
Nice hotel but not very clean When my family and I arrived we has to wait 20 minutes to check in. They had one person working the front and another person standing around. When we got to our room we noticed a smell coming from the kitchenette sink drain and found smears on the windows and room mirror as well as sand on the carpet. We were moved to another room but that wasn't any better, floor was not vacuumed and there was nail polish on the wall in the bathroom and on the TV guide. I also found stuck on particles in the ba... read more
Business response:
Thank you for providing us with details about your stay. Please accept our apologies for the cleanliness and service issues you experienced. In response to your feedback, I will be retraining our staff on our room inspection procedures as well as making sure we are responding to guest requests in a timely manner. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The Smell!! The room/hotel was supposed to be smoke free. Our room smelled like smoke or something nasty. We had to get up extremely early for our flight the next morning, so I wanted to get to bed early. I had a hard time sleeping with the smell. Could not wait to get our of there! Also the air/ventilation system did not work. It was cooler outside!
Business response:
I am terribly sorry to hear that your stay with us was less than satisfactory. Our entire property is smoke free and we do our very best to ensure that this rule is adhered to and to treat any rooms that it has been violated in. In addition, we do address all maintenance issues as soon as they are brought to our attention. I only wish we had known when you were here so that we could have possibly been able to rectify this in order to make your stay more comfortable. I do hope that you will give us the opportunity to prove th... read more
Never again Everything was cheap and worn out. Kitchenette in the room was empty of dish or cookware. not even coffee. Room smelled of cigarette smoke.
Business response:
Thank you for taking the time to submit a review of our property. I am sorry that we fell short of your expectations and that it wasn't explained to you upon check-in that all amenities are available, complimentary, upon request. In response to your feedback, we will make sure we are clearly communicating our amenities during check-in as well as thoroughly inspecting our rooms prior to guest arrivals. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Ex... read more
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.