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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again! Our stay started bad. We were given a room that had an odor come to find out there was old food in the cabinets. The room was dirty with beer caps on the carpet. Also, for whatever reason the room did not have a phone. We informed the attendant who was much nicer and helpful than the lady who checked us in and were placed in another room. At check in we were not informed about the procedures for signing out kitchen ware, removal of trash, daily room cleaning procedures, etc. Overall we were extremely disappointe... read more
camping the bed was very comfortable, I cant remember a time when tv selections were so limited . sports plus sports Great looking kitchen, we just stopped overnight . Amenities , a bar of soap, 1 person use shampoo
Served the purpose with no luxury or extra comfort We wanted a kitchen due to diet restrictions. For that reason, I will say the hotel met our expectations. However, there were no extra comforts. We had to ask for kitchen supplies and only received two plates, cups, utensils since there were only two of us. We received one pot, one frying pan, a spectacular and drying rack. No extra comforts (cutting board, can opener). There is a small table with three chairs, but no comfy chair to relax on. The beds were very comfortable a... read more
Not impressed Hotel room smelled and hallways smelled funky. Found dirty socks and other belongings in our room. Carpets were gross too.
Business response:
Lauren - Thank you for taking the time to tell us about your stay. We are very disappointed to hear about the condition of your room. Please accept our most sincere apologies. We will work with our housekeeping staff to ensure that all areas of our hotel are cleaned to our standards and smell fresh at all times. Thank you again for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
worst hotel ever Overall lack of customer service at front desk, smell of cheese and stale food throughout hallways, awful cigarette smell in rooms which caused headaches in both me and my husband, lack of flexibility or desire to please customer upon complaint, leaking refrigerator, overall worst hotel experience in the last 10 years.
Business response:
Thank you for taking the time to review your recent stay with us. I was very disheartened to read that you received such poor service from my front desk staff. I will be working with them to review customer service standards to ensure that your experience is not repeated. As well, I do apologize for the odors you experienced during your stay both in your room and in the common areas of our hotel. I will be meeting with my housekeeping staff to review cleanliness standards so that we can work to prevent future odors. Thank yo... read more
Un 2 étoiles 1/2 2 étoiles 1/2 sans plus. C'est vraiment ordinaire et très cher... Chambre propre mais tout est vieillot pas rénové. Lit ok.
Clam Festival Very comfortable bed but room was dirty. Also was not informed there would be no room cleaning for my short length of stay but look at the name. Duh
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.