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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yikes They did not have our reservation, the lock did not work, the room was clean but damaged, the heat was only all hot or off and noisy. The people coming to this hotel are truly a bit scary.
Business response:
Philip, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the maintenance issues which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Never again!!! Room was trashed at check in. Construction in room above me until 3am for two nights. Couldn't move me anywhere except room next to construction. I had to threaten Oregon State noise ordiance law of no extensive noise after 10pm to get a good night sleep. I had no notice of construction before or at checkin. I was there for work and had to be up by 4am. Worst stay at hotel ever!!!
Business response:
Rebecca, thank you for reviewing our hotel. Please accept our apologies for the difficulties you encountered during your stay. We have discussed your feedback with the concerned teams in order to improve service and facilities moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
First desk lady was cranky, put me in a room the stunk like urine and cigaret smoke and no TV. Went all the way back to the office and had to get a diffrent room, fortunatly at least the second lady was polite. Its an extended stay but apparently you have to request a coffee maker or cups of any kind then i was given coffee for the coffee maker but no cream or sugar etc. The phones have no guides on them that show how to use them such as how to dial out or dial the front office. No pens or paper of any kind in the rooms...I ... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
There was no coffee machine in room and moreover even if it’s coninental breakfast there should something to have not just coffeee and muffin. That’s not the breakfast.
Business response:
We apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
平價旅館，早餐差 有小廚房；但是整體內裝偏舊，床單感覺不是很乾淨，早餐只有外帶的咖啡+燕麥棒。以背包客來說尚可，若是伴侶/家庭旅遊就不推薦。
Business response:
Chris, thank you for your review. We apologize for the difficulties you encountered in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your feedback with the individual to take the necessary steps to prevent such incidents from occurring again. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while determining new offerings. We hope you will consider giving us a second chance the next time yo... read more
The first night our room was full spider webs and missing light bulb from the nightstand lamp. The next morning the staff did change our room but it still was not the cleanest. Very disappointed
Business response:
Please accept our sincere apologies for the cleanliness issues you experienced in your rooms. As a valued guest your feedback is shared with our housekeeping team to take remedial steps ensuring no guests encounter the same moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
隔音不好。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
Business response:
We are sorry for the unpleasant stay you had with us and for the issue you had. Your feedback will be discussed with the appropriate individual to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.