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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Motel, not hotel. Funky smell, not very clean but if you’re in need. Not worth $70 a night... if you have an extra $30 stay at the Red Lion irbsnywhere ekse.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Don’t stay here! Bed was so noisy you woke up each time someone turned! Fold out couch was horrible.
Business response:
Thank you for your comments. We are sorry you found the bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management
We had to request everything, remote, towels, toilet paper, coffee pot. The breakfast was a joke. Always out of sugar, muffins. That left oatmeal. I will never stay there again. It was the worst place ever!!!!!!!
Business response:
John, we are sorry you were unhappy with our hotel policy and that our hotel did not meet your expectations. We hope you will consider staying with us again in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Check in problem and Misleading Information I checked into the hotel and the clerk forgot to return my drivers license. I didn't notice until I returned home and woke up the next morning. I called the hotel to locate it and a different clerk told me they still had it. This caused me to make a 100 mile round trip to retrieve the license! (I hate to think what would have happened if I had not had the memory nudge in the morning and if I hadn't noticed the loss of the license upon getting pulled over by the police). The clerk c... read more
Business response:
Sheila, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these oversights from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
A highly disappointing stay with a random visit The lobby has hours they are open, but this doesn't guarantee anyone will be in it working. The lady that checked us in was borderkine friendly and seemed annoyed to have to check us in. This is possibly because we arrived 15 minutes after the lobby "close" time. Luckily, the door was still unlocked! If you get there late, good luck checking in. There is a phone outside the lobby to reach staff if they are not present, however, this phone didn't work upon our 945am check out to... read more
Business response:
Wendy, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please consider giving us another opportunity so we can serve you better. Sincerely, Hotel Management
The furniture was very uncomfortable! The shower sprayed water all over the bathroom.
Business response:
Ben, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback regarding the shower is discussed with the maintenance team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
ANTS IN THE BED !! I took multiple pictures of ants crawling in my bed and the pillow cases !!
Business response:
Lanaysha, thank you for staying with us. We are sorry for the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We truly hope this unfortunate situation will not prevent you from choosing us again. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.