This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the savings I selected this hotel as a reasonable choice because of its lower price. Well, you get what you pay for. I checked in late in the evening, and it appears they only had 1 smoking room left even though I had reserved a non-smoking room. The receptionist failed to mention it was a smoking room. It reeked. I called reception after getting to my room, but no answer. I slept in it and in the morning, demanded a refund, which I was given. But if I had not asked for the refund, I'm sure they would have just let... read more
Business response:
Richard, thank you for being our guest. We are sorry for the difficulties you had due to the miscommunication regarding your room and our in-suite amenities. We are reviewing this with our front desk team to make sure we communicate more clearly going forward. Also, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Stinky and filthy Booked a non smoking room - I always check as my child has asthma. Called to say we would be arriving late - was told not to worry that room had already been assigned to me as I had pre-paid. Upon arrival - front office is unmanned and I had to dial for somebody to show up - another couple arrived to check in while we waited. Then the front desk clerk tells me he is not sure he has a room for me - After showing him the email confirmation he mysteriously finds me a room and we are checked in - the room was a... read more
Business response:
Angela, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the issues you had in your room. Your comments have been discussed with the concerned teams, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Dirty
Business response:
Maria, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies on behalf of our entire team for the cleanliness issue. Your feedback is discussed with the concerned team with an effort to improve our service moving forward. We would encourage you to choose us again as we are confident your next visit will be a great one. Sincerely, Hotel Management
Dirty, dark, toilet was running when we arrived and ran all night, sink drain plug missing and the drain was full of gunk, popcorn ceilings, overall disgusting. Do not recommend
Business response:
Thanks for being our guest. We sincerely apologize for the maintenance issue you encountered while you were here. It is disappointing to know this hampered your stay and we couldn’t deliver a hassle-free stay. Your feedback is of utmost value, and we will use it to improve our facility and its future guest experiences going ahead. Please give us another chance, so we can make it up to you on your next visit to our city. Sincerely, Hotel Management
I discovered my room had ants all over the table and counter tops. The toilet did not flush well and required me to use a plunger. I won't stay here or at this chain of motels again.
Business response:
Stephanie, thank you for taking the time to share your feedback. We are sorry for the cleanliness and maintenance issues you had in your room. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
The outside was fune, but inside the room was so outdated. Scratchy sheets snd and very uncomfortable matresses. Won't stay again.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Paid for a king bed, got two double beds. Door to the room would not lock. The staff member on duty was more interested in completing a long computer task over checking us in. 2nd time an Expedia linked property took advantage of our later evening arrival to place place us in a room that sorta met the description we paid for. Not liking that trend and will think more carefully about using Expedia.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.