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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was quiet. If you want a quiet place this is good but the hallways were dirty, I even saw a cigarette but in the hall. The room was OK, but nothing to rave about. The continental breakfast was very limited.
Business response:
Thanks for being our guest. Although you liked our calm atmosphere, we sincerely apologize for not meeting your expectations for a perfect stay. Your feedback regarding cleanliness and the breakfast offerings are discussed with the appropriate individuals in an effort to improve our future guest experiences. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Beware of the extended stay in Tigard, OR. This place is horrible. I checked in and checked right back out. I am visiting and thought well it isn't the cheapest and it isn't going to break the bank either that I would give this location a try. I have stayed at the Beaverton Location and have had not troubles but trying to save $30 I stayed in Tigard. What a mistake. I should have known when I went into the lobby and the carpet is un-vacuumed and just sloppy. I normally say first impressions is everything but was overlooking ... read more
Business response:
Heather, we apologize you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments have been discussed with the appropriate individuals to enhance our service and facilities going ahead. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Cancellation Cancelled on me at the last minute leaving me with nowhere to stay. Horrible!
Business response:
We apologize we were unable to accommodate you this time. This is definitely unusual, and we are looking into this matter to see where we went wrong with your reservation. We want all of our guest to leave us satisfied so please contact us as we would like to take this talk ahead and assist you to your satisfaction. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Dirty Very dirty rooms and stained mattresses. Not what i expected and i wouldn't recommend anyone to stay here.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Stay away from it as much as you can Terrible service by front desk girl Very bad state of cleanliness throughout the building Smelly and sickening carpets Non functional equipment in the room Lack of response for maintenance until communicated to manager Although building had no smoking sign, people were smoking right outside their doors with no action against them. Quite often breakfast basket had some items missing and nobody was present at front desk to take care of it You may find people living at this place that give y... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
They changed our reservation without calling. So I had to throw a fit to get it changed back. Then our room smelled really bad
Business response:
Laura, we are sorry for the reservation and the odor issues you encountered while you were here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Bathtub had hair in it. Bathtub caulking loose. Sidewalks and stairs looked dirty and stained.
Business response:
We apologize for the inconvenience caused due to the cleanliness issue you encountered while being here. Your experience has been discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. Please give us a chance to regain your trust and earn your highest marks. Sincerely, Hotel Management
Room extremely dirty and outside area covered in cigarette butts. Noisy and lots people coming and going all hours of the night.
Business response:
Please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.