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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not staying there again The room was dirty, dusty and smelled of cigarette smoke. The window had a bunch of cobwebs in them and i didn’t want to even open up the curtains. The kitchen was not fully stocked and the walls had dirt, fingerprints and who knows what all over them. The towels on the rack had hair all over them. Will not be staying here ever again.
Business response:
Brittany, thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
We were staying here during a roof remodel, we were only there during the day. We had two sheltie's so being to bring them was a big deal for us. It didn't appear that many people picked up their dog's poop. The people were friendly, but the facilities were old and not very clean. Front office staff were friendly and helpful.
Business response:
Although you liked the service provided by our Front Desk service, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Floor was sticky. Room needs a makeover. Old and fairly shabby. It was nice to have a kitchen. Lots of stairs to carry your luggage up.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not worth it Very bad experience. Mattress was very old it seems, and was making lot of noises while turning and twisting. Could not sleep 2 nights, I didn't complain because I didn't want to get into packing staff back again and move to different room. I am sure someone must have complained about it but they did not resolve it for sure. I will not recommend it to anyone and will not stay there again. Reception could have been more welcoming and polite.
Business response:
Thanks for being our guest. We apologize you couldn’t experience a good night’s sleep due to the bedding issue. Please give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
I've experienced Extended Stays before and my times there were always good ones. This particular ES however, seemed a bit on the downtrodden and in need of renovations. Needless to say, the organic matter that was stuck on my wall next to my bed was disgusting. The vibe in my room was "minor motel six at best. I expected quite a bit more from Extended Stay. Give this place a face lift and a good deep cleaning and I might try it again.
Business response:
Thank you for being loyal towards our brand. On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Old and out dated! Everything was old and outdated. There were some ants randomly in our room. Both toilet seats had stains and I wasn't comfortable sitting on the seat.
Business response:
Kim, we sincerely apologize for the cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
Contracted stay Booked for 2 nights, but cancelled as soon as isaw that dark, dingy, noisy room. Too tired to seek other accommodation for that night. Room looked like it hadn’t been remodeled since maybe 1939. Resigned to it, I crawled onto the plywood box of a bed, covered myself with the paper towel that passed as a blanket, and fell asleep to the lullaby of iI-5 droning and lowlife couples screaming at each other. For my 2nd night I found Sonesta es suites. I got a suite, with kitchen, lovely firm, but comfy bed, down ... read more
Business response:
Barbara, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.