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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was gross. Filthy. Reservation was misplaced or whatever.
Business response:
Please accept my sincerest apologies for the cleanliness and reservation issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Too much The heater had electrical problems and did not work so the room was cold. Lamp shades were missing. Candle wax on floor and bed sheet. Broken glass and garbage in stairwell. Overall cleanliness was very poor. Motel 6 is probably a more sanitary option.
Business response:
Lisa, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Nasty but at least people were nice. The room was unacceptable. It smelt like a railroad worker was inside. The shower did not get hot, it was clogged and filled up, the shower head had a leak that had rot out a huge hole in the wall. The toilet and sink we dirty. Someone had licked the bedroom mirror and it had a moth imprint. The floor was not vacuumed. The remote was filthy with grease. I used two Clorox wipes that became black and the remote was still greasy and black. However, when I did complain to the website and the ... read more
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Need Work Would not stay there again. No water glasses in the room when we arrived. Breakfast was poor. This hotel needs better management.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Filthy and non-existent staff Very disappointed. The floor was filthy and the tub was clogged. Absolutely not a comfortable stay! We called beforehand to confirm our check-in won't be until 2am but nobody was at reception to help us when we arrived, we knocked for almost an hour until the staff finally woke up. One of the guests saw us and said that staff is usually non-existent past midnight.
Business response:
Thank you for sharing this detailed review and being loyal to our brand. Please accept our sincere apologies for the issues you experienced with our front desk service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you and your family will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, ... read more
You get what you pay for The bedspread was filthy, the floor was dirty. I'm not sure the pillowcases had been changed. The mattress was rock hard. The only toiletry provided was soap. Two burner stove provided but nothing to cook with or eat off of. Cupboards completely bare.I guess you provide all that yourself. Continental breakfast is a small muffin and coffee or tea to go. Would have been nice to know about kitchen amenities up front. Housekeeping, laundry and garbage all need to step up.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Only thankful for a place to sleep This room was for my son and it was NOT wa good stay. Cigarette smoke was permeating the air, things were broken in the room, the laundry room was filthy and even the outside grounds were unkept.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Too dark There is no light corridor on the upper floor. I had to walk in the dark to get to my room on upper floor of building 3. There is a poor quality of how they manage the room's smoke detector. It beeps at 7am every 15 seconds and I couln't continue my sleep. Overall experience is at negative. I'm not recommend any of my friend staying due to quality and security concerns.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Hotel sucio,tiene buena presencia peso no lo es! La habitación estaban demasiado sucias desde l alfombra y ni hablar de los inodoros con orines y llenos pelos y cenizas es los $130.00 más mal invertidos que he gastado,tuve que cambiar de habitación y no era la que yo esperaba y por lo que alcanzó a ver otras habitaciones tenía el mismo problema pero en fin espero tener mejor suerte la próxima vez que alquile una habitación.. Ha acerca del desayuno incluido creo que no deberían cambiar ese título ya que solo es un muffin y un... read more
Business response:
Rocio, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.