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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No lo recomiendo para nada . Personal atiendo al público sin educación
Business response:
Dear Yoira, We are truly sorry to hear about your negative experience with our staff. We strive to provide excellent service to all our guests, and it's disheartening to learn that we fell short during your visit. Your feedback is valuable, and we will use it to improve our service quality. We hope to have the opportunity to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Thank you for sharing your concerns, and we apologize for any inconvenience yo... read more
Bedroom was very dirty. Looked like floors were not wiped and room had this very weird smell. hallway AC was so loud/noisy that we couldn’t sleep at night. Went to the shower. The towel looked like was sitting on the shelf was so long that it had dusting on it. I would not recommend anybody to stay at this hotel. old hotel it should be a motel…. The amount paid we for two bedrooms we could have stayed somewhere else that’s cheaper and cleaner. At night, my son woke up, crying really loud return on our cell phone light inside... read more
Business response:
Dear Ayaz, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We completely understand your frustration and the inconvenience this caused you. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. In the meantime, if you have any further questions or concerns, please do not hesitate to reach out to us dir... read more
Facility repairs are required. And there should be at least one sofa.
Business response:
Dear Guyemoon, Thank you for staying with us and sharing your thoughtful feedback. We continuously aim to ensure our guests have the best time with us. Therefore, we apologize for failing to meet your expectations and ours. We have reviewed your valuable remarks regarding our upkeep and amenities with the concerned individuals for future improvements. Please consider revisiting us in the near future, as we are confident you will enjoy a much-improved experience.Sincerely,Hotel Management
Previous trash was not picked up, no iron. They promised kitchen, but no tableware. They actually promised to deliver tableware later, but never happened. Kitchen towel was dirty. Customer service terrible. For all my complaints all I get just sorry, no help, no action
Business response:
Dear Vladimir, We are sorry you encountered issues with our housekeeping during your stay. It is very unusual for our front desk team to be unresponsive to a guest's needs when made aware of an issue, and typically our housekeeping staff works hard to deliver outstanding service. Therefore, we sincerely apologize this was not the case during your recent stay. We will share your feedback with our respective teams and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope ... read more
Not happy There was a very large clump of black hair in the bed on the blanket. The whole hotel felt dirty. Very old and strange people coming and going. Loud music and thin walls.
Business response:
Dear Marian, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness, the noise, and your disappointing observation with the other guest. We take pride in providing our guests a clean, fresh environment and a pleasant experience. Therefore, we are sorry that we overlooked anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you ... read more
Nothing but triuble Non smoking room. Stunk of smoke. Could not sleep. Room and bathroom dirty and towels looked unwashed also. Very dissatisfied.
Business response:
Dear CONSTANTINA, Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We take these concerns seriously, especially regarding cleanliness. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Seems as if staff was doing something weird at about 3am on 4/16 in the hallway. Some staff were really rude and people sitting in the lobby watching you go into ur rooms. I’ll probably never stay again i would give 0 stars if possible
Business response:
Dear Ashley, Thank you for choosing our hotel for your recent visit to our city. It isn't very reassuring to hear about your experience, as we take pride in providing outstanding hospitality. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another chance to welcome you back soon. Our entire team would love for you to experience our hotel as you should have on this visit. Thanks again for being our guest and sharing your feedback. S... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,746 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.