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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Facility repairs are required. And there should be at least one sofa.
Business response:
Dear Guyemoon, Thank you for staying with us and sharing your thoughtful feedback. We continuously aim to ensure our guests have the best time with us. Therefore, we apologize for failing to meet your expectations and ours. We have reviewed your valuable remarks regarding our upkeep and amenities with the concerned individuals for future improvements. Please consider revisiting us in the near future, as we are confident you will enjoy a much-improved experience.Sincerely,Hotel Management
Previous trash was not picked up, no iron. They promised kitchen, but no tableware. They actually promised to deliver tableware later, but never happened. Kitchen towel was dirty. Customer service terrible. For all my complaints all I get just sorry, no help, no action
Business response:
Dear Vladimir, We are sorry you encountered issues with our housekeeping during your stay. It is very unusual for our front desk team to be unresponsive to a guest's needs when made aware of an issue, and typically our housekeeping staff works hard to deliver outstanding service. Therefore, we sincerely apologize this was not the case during your recent stay. We will share your feedback with our respective teams and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope ... read more
Not happy There was a very large clump of black hair in the bed on the blanket. The whole hotel felt dirty. Very old and strange people coming and going. Loud music and thin walls.
Business response:
Dear Marian, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness, the noise, and your disappointing observation with the other guest. We take pride in providing our guests a clean, fresh environment and a pleasant experience. Therefore, we are sorry that we overlooked anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you ... read more
Nothing but triuble Non smoking room. Stunk of smoke. Could not sleep. Room and bathroom dirty and towels looked unwashed also. Very dissatisfied.
Business response:
Dear CONSTANTINA, Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We take these concerns seriously, especially regarding cleanliness. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Seems as if staff was doing something weird at about 3am on 4/16 in the hallway. Some staff were really rude and people sitting in the lobby watching you go into ur rooms. I’ll probably never stay again i would give 0 stars if possible
Business response:
Dear Ashley, Thank you for choosing our hotel for your recent visit to our city. It isn't very reassuring to hear about your experience, as we take pride in providing outstanding hospitality. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another chance to welcome you back soon. Our entire team would love for you to experience our hotel as you should have on this visit. Thanks again for being our guest and sharing your feedback. S... read more
The carpets in the hallways smell bad and the first room we got was not clean. Thankfully we got a new room assigned.
Business response:
Dear Bharat, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Your concerns are taken seriously and are shared with our housekeeping team for review and improvement. Please allow us to host your other visit with a more satisfying experience. SincerelyHotel Management
Very misleading stay Check in was less than perfect. The gal was multitasking so she kept losing track of my requests-luggage cart, wii fii info, hair dryer, ect. She had to run up to the 2nd floor because she wasn't sure if the room had been cleaned. None smoking was a "joke" as the whole place was the smell of a giant ash tray. So much for listing free breakfast which consisted of a pot of coffee, a pot of hot water for instant oatmeal, tea or hot chocolate and a muffin or granola bar which was in the lobby across from the... read more
Business response:
Dear Marlene, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Your feedback is shared with our concerned team and will be addressed promptly. It was an honor to host your visit, and we hope y... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.