Extended Stay America - Portland - Vancouver

Burton 

on Expedia

3 years ago

Very run down. Room had lights that didn’t work missing all chairs. Fire alarm that emptied building last straw. Left for different hotel. Asked for a refund and didn’t hear back. What a surprise. I’d like a refund, was there 3 hours and not something I want to pay 150 for. 

Geraldine 

on Expedia

3 years ago

Nr record reservation even though credit card was already charged. Staff unable to use computer said she didn't have access. Totally unable to be of any assistance. She didn't have an internet code for us to contact another hotel! 

mark 

on Expedia

3 years ago

Heavy duty fence around the property. All side exits unable to use because setting off alarm. Will never stay at this hotel. Appears homeless people and families stay at the hotel. Companies should check hotels before allowing people to book something like this hotel. 

Kristin 

on Expedia

3 years ago

Dirty room, ac/heater broken and was swelteringly hot or freezing cold (had newborn with us and he was burning up or freezing...not ok). Doors slamming all night. Sticky floor. The bed was not a queen, but a full, at best. Homeless people swarmed the parking lot after dark, unsafe to go to car for bag we forgot, tv guide wasnt accurate, horrible smell in the hallway, refused a refund on arrival, bed and bedding scratchy and ignored complaints. Worst. Experience. Ever. 

Wendy 

on Expedia

3 years ago

It was dirty, stained carpets, holes and stains in the curtains. It smelled, everything was old and torn up. Homeless people around the hotel hanging out. We did not stay there. We asked expedia for a refund and was denied. Employee didn’t even tell the manager. 

Melissa 

on Expedia

3 years ago

Was accused of smoking but i dont smoke. Not happy 

Veronica 

on Expedia

3 years ago

The staff was nice & that was the only real positive. The area felt unsafe, lots of foot traffic & homeless populations. The room was dirty as well. Missing electrical covers, noodles on stove top, bathroom floor was filthy.