This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpets in the hallways smell bad and the first room we got was not clean. Thankfully we got a new room assigned.
Business response:
Dear Bharat, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Your concerns are taken seriously and are shared with our housekeeping team for review and improvement. Please allow us to host your other visit with a more satisfying experience. SincerelyHotel Management
Very misleading stay Check in was less than perfect. The gal was multitasking so she kept losing track of my requests-luggage cart, wii fii info, hair dryer, ect. She had to run up to the 2nd floor because she wasn't sure if the room had been cleaned. None smoking was a "joke" as the whole place was the smell of a giant ash tray. So much for listing free breakfast which consisted of a pot of coffee, a pot of hot water for instant oatmeal, tea or hot chocolate and a muffin or granola bar which was in the lobby across from the... read more
Business response:
Dear Marlene, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Your feedback is shared with our concerned team and will be addressed promptly. It was an honor to host your visit, and we hope y... read more
Very expensive for a no thrills hotel. I would’ve preferred to stay somewhere slightly more expensive that had better customer service and was clean.
Business response:
Dear Rosanna, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Not one to casually negatively review, our room smelled of smoke, though it was non-smoking. Families live in this property and the noise is overwhelming. Even in the early A.M. Staff was initially dismissal though became more friendly. Maintenance was poor including plumbing separating from the wall in the shower.
Business response:
Dear Richard, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues.... read more
Not a good place to stay. The shower had no water pressure. The room smelled so I'm sure it wasn't cleaned well. This place used to be pretty good. It i good placs awful now and we won't stay there ever again.
Business response:
Dear Robert, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Manag... read more
If I wanted to experience being homeless and afraid for me and my family’s safety then that is the place to be. Horrible property. I would stay there again if you paid me too
Business response:
Jeremy, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,746 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.