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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very expensive for a no thrills hotel. I would’ve preferred to stay somewhere slightly more expensive that had better customer service and was clean.
Business response:
Dear Rosanna, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Not one to casually negatively review, our room smelled of smoke, though it was non-smoking. Families live in this property and the noise is overwhelming. Even in the early A.M. Staff was initially dismissal though became more friendly. Maintenance was poor including plumbing separating from the wall in the shower.
Business response:
Dear Richard, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues.... read more
Not a good place to stay. The shower had no water pressure. The room smelled so I'm sure it wasn't cleaned well. This place used to be pretty good. It i good placs awful now and we won't stay there ever again.
Business response:
Dear Robert, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Manag... read more
If I wanted to experience being homeless and afraid for me and my family’s safety then that is the place to be. Horrible property. I would stay there again if you paid me too
Business response:
Jeremy, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
The room had a kitchenette, but no utensils. When we called and asked for a set of utensils so we could eat our food we had delivered we were told they couldn’t do that. Yet there was a card stating you could get utensils, pots, pans etc upon request.
Business response:
Tonya, we appreciate you choosing our hotel and for taking the time to share your concerns. We sincerely apologize for the issues you encountered with our service. We have followed up with our front desk and housekeeping teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.