This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a kitchenette, but no utensils. When we called and asked for a set of utensils so we could eat our food we had delivered we were told they couldn’t do that. Yet there was a card stating you could get utensils, pots, pans etc upon request.
Business response:
Tonya, we appreciate you choosing our hotel and for taking the time to share your concerns. We sincerely apologize for the issues you encountered with our service. We have followed up with our front desk and housekeeping teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management
Very run down. Room had lights that didn’t work missing all chairs. Fire alarm that emptied building last straw. Left for different hotel. Asked for a refund and didn’t hear back. What a surprise. I’d like a refund, was there 3 hours and not something I want to pay 150 for.
Business response:
Burton, thank you for evaluating your stay at our hotel. We are sorry to hear the room you were in did not meet your expectations and apologize for any inconvenience caused due to the maintenance issues outlined. We have addressed these issues with the appropriate individuals. Additionally, we appreciate you bringing specific concerns to our attention. We are grateful for your thoughts on this matter and your patience. Thank you again for your time; you have our assurance that we will address your comments appropriately. Sin... read more
Nr record reservation even though credit card was already charged. Staff unable to use computer said she didn't have access. Totally unable to be of any assistance. She didn't have an internet code for us to contact another hotel!
Business response:
Geraldine, thank you for taking the time to post your feedback. We are sorry for the unsatisfactory service you received from our staff and that we were unable to accommodate you. We regret the inconvenience and frustration this caused and are grateful for your patience. We hope you will give us a chance to serve you the next time you visit this area. Sincerely, Hotel Management
Heavy duty fence around the property. All side exits unable to use because setting off alarm. Will never stay at this hotel. Appears homeless people and families stay at the hotel. Companies should check hotels before allowing people to book something like this hotel.
Business response:
Mark, thank you for staying with us. We are sorry for the disappointing stay you had and that we did not meet your expectations. We also regret any inconvenience you faced due to the other guests staying at our property. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Dirty room, ac/heater broken and was swelteringly hot or freezing cold (had newborn with us and he was burning up or freezing...not ok). Doors slamming all night. Sticky floor. The bed was not a queen, but a full, at best. Homeless people swarmed the parking lot after dark, unsafe to go to car for bag we forgot, tv guide wasnt accurate, horrible smell in the hallway, refused a refund on arrival, bed and bedding scratchy and ignored complaints. Worst. Experience. Ever.
Business response:
Kristin, thank you for evaluating your stay. Please accept our sincere apologies for the unpleasant stay you had while you were here, and we regret the issues you encountered in your suite. We will relay your comments to appropriate teams in an effort to deliver the well-appointed rooms our guests deserve. Additionally, we are sorry for any inconvenience you faced due to the other guests staying at our property. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you dese... read more
It was dirty, stained carpets, holes and stains in the curtains. It smelled, everything was old and torn up. Homeless people around the hotel hanging out. We did not stay there. We asked expedia for a refund and was denied. Employee didn’t even tell the manager.
Business response:
Wendy, please accept our apologies for the inconvenience you experienced while here. As our hotel's cleanliness is a key priority, we regret the issues you encountered in your suite. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Was accused of smoking but i dont smoke. Not happy
Business response:
Melissa, please accept our apologies for the issues you had during your stay with us. We truly regret the inconvenience it caused. We will investigate your visit to find out what went wrong while you were here. We hope to have another opportunity so that we can make your visit a memorable one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,746 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.