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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very run down. Room had lights that didn’t work missing all chairs. Fire alarm that emptied building last straw. Left for different hotel. Asked for a refund and didn’t hear back. What a surprise. I’d like a refund, was there 3 hours and not something I want to pay 150 for.
Business response:
Burton, thank you for evaluating your stay at our hotel. We are sorry to hear the room you were in did not meet your expectations and apologize for any inconvenience caused due to the maintenance issues outlined. We have addressed these issues with the appropriate individuals. Additionally, we appreciate you bringing specific concerns to our attention. We are grateful for your thoughts on this matter and your patience. Thank you again for your time; you have our assurance that we will address your comments appropriately. Sin... read more
Nr record reservation even though credit card was already charged. Staff unable to use computer said she didn't have access. Totally unable to be of any assistance. She didn't have an internet code for us to contact another hotel!
Business response:
Geraldine, thank you for taking the time to post your feedback. We are sorry for the unsatisfactory service you received from our staff and that we were unable to accommodate you. We regret the inconvenience and frustration this caused and are grateful for your patience. We hope you will give us a chance to serve you the next time you visit this area. Sincerely, Hotel Management
Heavy duty fence around the property. All side exits unable to use because setting off alarm. Will never stay at this hotel. Appears homeless people and families stay at the hotel. Companies should check hotels before allowing people to book something like this hotel.
Business response:
Mark, thank you for staying with us. We are sorry for the disappointing stay you had and that we did not meet your expectations. We also regret any inconvenience you faced due to the other guests staying at our property. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Dirty room, ac/heater broken and was swelteringly hot or freezing cold (had newborn with us and he was burning up or freezing...not ok). Doors slamming all night. Sticky floor. The bed was not a queen, but a full, at best. Homeless people swarmed the parking lot after dark, unsafe to go to car for bag we forgot, tv guide wasnt accurate, horrible smell in the hallway, refused a refund on arrival, bed and bedding scratchy and ignored complaints. Worst. Experience. Ever.
Business response:
Kristin, thank you for evaluating your stay. Please accept our sincere apologies for the unpleasant stay you had while you were here, and we regret the issues you encountered in your suite. We will relay your comments to appropriate teams in an effort to deliver the well-appointed rooms our guests deserve. Additionally, we are sorry for any inconvenience you faced due to the other guests staying at our property. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you dese... read more
It was dirty, stained carpets, holes and stains in the curtains. It smelled, everything was old and torn up. Homeless people around the hotel hanging out. We did not stay there. We asked expedia for a refund and was denied. Employee didn’t even tell the manager.
Business response:
Wendy, please accept our apologies for the inconvenience you experienced while here. As our hotel's cleanliness is a key priority, we regret the issues you encountered in your suite. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Was accused of smoking but i dont smoke. Not happy
Business response:
Melissa, please accept our apologies for the issues you had during your stay with us. We truly regret the inconvenience it caused. We will investigate your visit to find out what went wrong while you were here. We hope to have another opportunity so that we can make your visit a memorable one. Sincerely, Hotel Management
The staff was nice & that was the only real positive. The area felt unsafe, lots of foot traffic & homeless populations. The room was dirty as well. Missing electrical covers, noodles on stove top, bathroom floor was filthy.
Business response:
Veronica, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
If you can try to find different place If you want to sleep well don’t go there. Bed wasn’t comfortable. Plus room was dirty, looks like they didn’t vacuum and mop the floors for a while. Bathroom wasn’t clean.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.