This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was nice & that was the only real positive. The area felt unsafe, lots of foot traffic & homeless populations. The room was dirty as well. Missing electrical covers, noodles on stove top, bathroom floor was filthy.
Business response:
Veronica, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
If you can try to find different place If you want to sleep well don’t go there. Bed wasn’t comfortable. Plus room was dirty, looks like they didn’t vacuum and mop the floors for a while. Bathroom wasn’t clean.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
the kitchenette was nice but you have to ask for kitchenware- which is not convenient. Non smoking room but the bed and pillows REEKED. The room was very dirty, under the beds were GROSS, headboards dirty, animal hair and bugs in the drawers--- the housekeeping is without a doubt careless and not "covid" conscious at all. The grounds were fine but the surrounding area is full of curbside homeless trailer people- and thus there is a trash and 'extra" animals in the vicinity.
Business response:
Heidi, thank you for your candid evaluation. We regret your disappointment with our dishware policy and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you for sharing your experience. We hope you will return to see how we have improved due to your comments. Sincerely, Hotel Management
The smell of the hotel was awful
Business response:
Thank you for your honest evaluation. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
I wouldn’t recommend staying here- staff didn’t give me any information whatsoever- after a week I figured out you have to ask the front desk for cooking ware, it took them 3 days to get some cookware for me and they let me know it was ready by giving me a call at 7am on a Saturday. Often times there were people drinking and smoking in the parking lot. I felt very unsafe at night Room smelled like smoke, they didn’t clean up the trash from previous tenant. I called corporate to let them know about my complaints and they neve... read more
Business response:
Thank you for your review. Please accept our apologies for not providing you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we do not repeat what you experienced. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Black mold on the shower curtain. Two or three parking spots left. Correct me if I’m wrong but it’s Washington have an occupancy cap on hotels due to COVID? I don’t think someone is following the rules.
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered in your suite. We will surely review this with our housekeeping team for their review and action. We also regret the inconvenience related to the parking. We hope you will allow us an opportunity to host you again. Sincerely, Hotel Management
I had wanted to see what an extended stay hotel was like so I booked a room for a night. We usually stay at another brand hotel. We checked in around 7:00 pm. The lady at the desk was busy and distracted with calls and electronics or something she needed to address at the desk. I asked a question it it was never addressed. She mechanically checked us in and told us how to get to our room. We like the layout of the room. The bathrooms have a sink in them when other hotels might have them outside of the shower area. The kitche... read more
Business response:
Thank you for your feedback and for staying with us. We regret we were not able to meet your expectations and apologize for the issues you had with your room. We will review your comments appropriately and improve our guests' experience going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Disappointing With Covid, the condition of the room was concerning. The towels and shower curtain were stained. Instead of repairing items broken, tape was used. Water only came out if half the showerhead, made for long shower time.
Business response:
Lisa, thank you for sharing your feedback regarding your stay. We apologize for the cleanliness issues you encountered and be assured we will use your concerns to ensure we are more diligent going forward. We will also share your comments regarding the maintenance issues you encountered with our engineering team and make sure the problem is resolved. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,746 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.