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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty place, rooms smell very bad, no recommended, overpriced for it quality
Business response:
Kirk, thank you for your review. We know that a fresh, clean property sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Service, wasn’t that good, we requested, extra pillows, they almost refused, manager had to be on site for that, they took 3 days for room service, and when they did, they stole my fav knife..... not a normal knife, a hand made knife, special one, not a 20 dollars knife, never again choose that hotel
Business response:
Ruben, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The room I booked was given to someone else, so I got an "upgrade" to a dirty room with a bigger bed.
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you in the room of your preference and the discomfort you had in the room you occupied. Your feedback has been discussed with the departments involved, and we assure you that we have taken the necessary actions to ensure such problems do not repeat in the future. Please consider giving us a second chance to impress you and regain your trust from you in the future. Sincerely, Hotel Management
When I showed up to check in I had to stand at the desk almost 20 minutes before being helped. We finally get checked in and go upstairs to find the room thrashed. Bed was torn apart, trash every where, tv blaring and window wide open. We then head back downstairs to advise the man working the front desk and it takes him another 15 minutes to find us a room that’s not dirty. How hard is the maids job they can’t properly check off rooms that are actually clean? At this point we were starving so grabbed our keys and headed out... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. We are very sorry the rooms allocated to you were not in good condition. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We also regret the issues you experienced with our front desk. We have shared your review with our entire team so that we can learn from our shortcomings. We hope you will consider giving us another chance to... read more
The room was filthy and smelled of cat urine. I will never stay there again.
Business response:
We truly apologize for the many difficulties you faced during your stay with us. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Disgusting Absolutely terrible experience dirty rooms with bugs on the bed and dogs roaming everywhere and Smokey smell. The front desk lady said our room was given away and she would upgrade for us..., gave us a room to where someone was already staying!!!
Business response:
Thank you for your review of your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we apologize for the cleanliness issues you encountered and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the futu... read more
I arrived at this property and was greeted in the lobby by several people with several unleashed dogs. I waited for 15 mins to be helped because no one was at the front desk. I tried to cancel to go somewhere else but was unsuccessful. I was exhausted so I took the room they gave me only to find tons of hair and dirt in the bathroom. I was too tired to complain because that would have required me to take my things back out to my car, drive around and deal with the circus they call a lobby. I was up and out before 6am
Business response:
Thank you for your review. We are sorry for the difficulties you experienced during your stay, and our service and accommodations did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.