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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What I liked was it was convenient. Thats about it. Room needed major cleaning. Kitchen area wall of room was nasty. Covered in spots. The light swtiches were the worst i have ever seen in motel. They were so disgusting. I have pictures. Room looked clean but had a dingy feeling. Not a clean feeling at all. Bathroom was decent looking. Bed was pretty decent as well. The elevators had mold growing on the inside of sliding door. Defiantly think twice about this place. It is indeed a extended stay place. People were all over.
Business response:
Sarah, thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Convenient location, close to dining. Plenty of lodging choices in the vicinity.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay at our hotel. We are also glad you liked our convenient location close to a variety of restaurants. We hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Room dirty I stayed for less than 45 minutes in the room before turning in my key card and leaving the property. TV Remote was crusted in dirt Stained towels and long hair on the “clean” towels Stains on furniture. Would not refund $, didn’t even ask what was wrong if how they could improve my stay.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Old and tired looking facility. Had a smoke free room but it was literally smoky everywhere. Very skimpy on everything from the so called "continental breakfast" to the bar of soap. The chart in the room was soiled with food and debris. I'd stay away. Staff was great though.
Business response:
Thank you for being our guest. We are sorry our rooms were not up to your expectations and apologize that your non-smoking room had a smoke smell. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the odor. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. On a positive note, we are happy to know you lik... read more
Queen room had a double bed
Business response:
Cassandra, thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you in the room of your choice. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Very filthy , I had to leave. I don’t recommend this .
The back door of the facility was broken and anyone can enter. Some hair left in the bath tub. The thinnest wall I experienced among frequent hotel stays as I could hear phone conversation from neighbors clearly. Someone ran back and forth directly above me every evening. A heater makes crazy noise.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. We also apologize for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We apologize for the inconvenience and hope to have another chance to make it up to you o... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.