This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting Absolutely terrible experience dirty rooms with bugs on the bed and dogs roaming everywhere and Smokey smell. The front desk lady said our room was given away and she would upgrade for us..., gave us a room to where someone was already staying!!!
Business response:
Thank you for your review of your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we apologize for the cleanliness issues you encountered and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the futu... read more
I arrived at this property and was greeted in the lobby by several people with several unleashed dogs. I waited for 15 mins to be helped because no one was at the front desk. I tried to cancel to go somewhere else but was unsuccessful. I was exhausted so I took the room they gave me only to find tons of hair and dirt in the bathroom. I was too tired to complain because that would have required me to take my things back out to my car, drive around and deal with the circus they call a lobby. I was up and out before 6am
Business response:
Thank you for your review. We are sorry for the difficulties you experienced during your stay, and our service and accommodations did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
What I liked was it was convenient. Thats about it. Room needed major cleaning. Kitchen area wall of room was nasty. Covered in spots. The light swtiches were the worst i have ever seen in motel. They were so disgusting. I have pictures. Room looked clean but had a dingy feeling. Not a clean feeling at all. Bathroom was decent looking. Bed was pretty decent as well. The elevators had mold growing on the inside of sliding door. Defiantly think twice about this place. It is indeed a extended stay place. People were all over.
Business response:
Sarah, thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Convenient location, close to dining. Plenty of lodging choices in the vicinity.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay at our hotel. We are also glad you liked our convenient location close to a variety of restaurants. We hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Room dirty I stayed for less than 45 minutes in the room before turning in my key card and leaving the property. TV Remote was crusted in dirt Stained towels and long hair on the “clean” towels Stains on furniture. Would not refund $, didn’t even ask what was wrong if how they could improve my stay.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Old and tired looking facility. Had a smoke free room but it was literally smoky everywhere. Very skimpy on everything from the so called "continental breakfast" to the bar of soap. The chart in the room was soiled with food and debris. I'd stay away. Staff was great though.
Business response:
Thank you for being our guest. We are sorry our rooms were not up to your expectations and apologize that your non-smoking room had a smoke smell. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the odor. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. On a positive note, we are happy to know you lik... read more
Queen room had a double bed
Business response:
Cassandra, thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you in the room of your choice. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Very filthy , I had to leave. I don’t recommend this .
The back door of the facility was broken and anyone can enter. Some hair left in the bath tub. The thinnest wall I experienced among frequent hotel stays as I could hear phone conversation from neighbors clearly. Someone ran back and forth directly above me every evening. A heater makes crazy noise.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. We also apologize for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We apologize for the inconvenience and hope to have another chance to make it up to you o... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,746 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.