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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooked and the shower drains problem， rooms are bad
Business response:
Thank you for being our guest. We are sorry for the issue you experienced at the time of check-in and that your room was not to your expectations. We have also alerted our maintenance team about the shower, and they are fixing it immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The room was supposed to be a non smoking room but it smelled like someone just finished smoking in it! Was told room used to be a non smoking room but was recently repainted, but did not seem like it
Business response:
Charles, thank you for being our guest. We are sorry your non-smoking room had a smoke odor and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The parking lot was closed when I arrived so I had to find on Street parking. The building was not very clean. The floors needed mopped and the walls needed washed. Seems to cater to drunks and druggies. Both were hanging around and in the building my entire stay. Unfortunately, I held the door open for man that was hammered beyond reason that wanted to pick fights with anyone he saw. The room was not very clean. The bathroom had other people's hair all over. At least three different peoples hair. The towels had hair on them... read more
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restore your confidenc... read more
I stay here a lot and I can tell you this hotel is starting to suck rooms are looking dirty and dingy. I’m in my room and I get a message that there’s a disturbance in my car so I walk out there and my car is being towed. No warning no nothing. One guy out there says hey they’re just moving it. I’m like bro no warning or what? That was crazy. Over all this time it sucked. Plus the staff always looks over worked. They got them all working really hard. One person doing like 4 peoples jobs. Whoever owns that hotel is obviously ... read more
Not a safe place! We had booked a King room on the websight and ended up with a double room as our room had been given to someone else on arrival. We arrived near midnight because we had been traveling and there was only one attendant at night. When I went down to the front desk to inquire about an extra pillow (which didn’t exist) I had to wait due to the only attendant had to go clean another room that was dirty as stated by my brother and his wife who had also just checked in and been given a room with a bed that looked s... read more
Sorry, I'm sure other people may have had better experiences here than we did, but overall, this hotel was the worst in the series of hotels that we stayed at on our trip. To begin with, more than half of the parking lot was roped off for re-paving, so parking was a hassle. The floor in our room was a sticky mess. The AC unit was far too loud, and straight out of an 80's motel. The front desk staff, with the exception of a clerk named "Angel" was dismally lacking in friendliness and efficiency, but was sure to ask for "high ... read more
Business response:
Thank you for your review. We are sorry for the issues in your suite. Your feedback will be shared with the housekeeping and maintenance teams for review and action. We also apologize that you found one of our staff members not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We regret your disappointment with the parking. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.