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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed There was only one person working at the check in with several guests waiting she was friendly. The Room was adequate but certainly not comfortable there was no glasses dishes coffee so the use of the kitchen at was not available. There were a number of people hanging around in the parking lot so it did not seem like a safe place. The recliner in the Room was broken and while the Room was sufficiently clean I would not say that it was real clean.
Business response:
Ronald, thank you for being our guest. We are sorry for you were unaware of our kitchenware policy and regret your stay was not a pleasant one. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We also regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind o... read more
Vancouver stay This was a last minute stay and many other hotels were booked so I booked online. I had immediate buyers remorse when I got out of my car. While waiting to check in the smell of weed out front was extreme. There were patrons drinking and smoking right outside front door. Then we road a stuffy elevator to the 3rd floor. The room seemed nice. My bed however had a huge divot in the middle. No bathroom fan and the tub plug didn’t work so it stayed plugged the entire time. Had to hold up to empty, tub which had som... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
The rooms were clean. Alot of people standing by the side doorway for hours so had problems getting in. No breakfast for the price. Coffee was empty in the morning after they advertised coffee in the morning. Accidentally left paperwork and valuables after checking out which was not returned or turned into front office by maids. Would not recommend this motel to anyone especially for the cost.
Business response:
Dear Guest, We regret if we failed to provide you with a satisfactory experience. As an extended stay property, we offer a grab and go style breakfast and we apologize for any miscommunication on our part regarding breakfast. We are also sorry to learn you have yet to be reunited with your misplaced personal items. Although the hotel is not responsible for items left behind by guests, we do everything in our power to help locate the items as we did in this case. It is our hope you will reconsider our hotel for any future tra... read more
You could smell weed / smoke all over the place in the elevator/ in the hallway. With family, you couldn't think of going out. Lot of noise from neighboring rooms even in the middle of the night (2 am also), walls seem to be non-existent. Stayed in other places during our trip and they seemed to be much better for lesser price than this.
Business response:
Thank you for letting us know of the issues with your stay and please accept our apology for the noise issue you encountered and on behalf of other guests smoking. Our policy allows smoking in certain areas and we understand if this frustrated you and negatively impacted your experience. We wish we would have been given the opportunity to make it up to your prior to your departure and we hope that you will give us another chance to restore your faith in us. Sincerely, Hotel Management
Bad staff, smelled bad, drug dealers on site, avoid this place
Business response:
Dear Valued Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur. Sincerely, Hotel Management
Loud and inconsiderate guests; no help from staff. Staff was amateurish. Lots of sounds from overhead and adjacent rooms. Low class furnishings. Bed had only one reading lamp. Was supposed to be a "delux" suite; it was not.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
From the rude guests yelling at the front desk clerks to the non smoking room reeking of smoke and the beds that even smelled of smoke the stay was more than unpleasant. Thank goodness we arrived at 11pm and checked out at 6am the next morning or Would have been very difficult to stay longer....
Business response:
Julia, thank you for your review. We apologize for the smoke smell you experienced while you were here and the difficulties you encountered due to it. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I went to check in and they told me they double booked my room and now the hotel was full.
Business response:
Thank you for your review and for choosing to stay at our hotel.We certainly apologize for the issues you encountered which led to a disappointing stay.We have shared your feedback with the management team so adjustments can be made immediately.We would appreciate hearing from you regarding the specifics of your stay so we can make the appropriate changes and determine what is necessary to rectify the situation. Please contact our hotel by email or telephone at your earliest convenience.We look forward to hearing from you. S... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.