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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From the rude guests yelling at the front desk clerks to the non smoking room reeking of smoke and the beds that even smelled of smoke the stay was more than unpleasant. Thank goodness we arrived at 11pm and checked out at 6am the next morning or Would have been very difficult to stay longer....
Business response:
Julia, thank you for your review. We apologize for the smoke smell you experienced while you were here and the difficulties you encountered due to it. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I went to check in and they told me they double booked my room and now the hotel was full.
Business response:
Thank you for your review and for choosing to stay at our hotel.We certainly apologize for the issues you encountered which led to a disappointing stay.We have shared your feedback with the management team so adjustments can be made immediately.We would appreciate hearing from you regarding the specifics of your stay so we can make the appropriate changes and determine what is necessary to rectify the situation. Please contact our hotel by email or telephone at your earliest convenience.We look forward to hearing from you. S... read more
Business response:
Please accept my apology for the inconvenience and less than the favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Sucks Didn't get the room we asked for and there was no water in the morning
Business response:
Jesse, thank you for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the maintenance issue. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your both's trust and earn your highest marks in the near future. Sincerely, Hotel Management
Menstrual stains on floor and runner rug in between beds. Scheduled way in advance a king non-smoking room, none available when we checked in.
Business response:
Thank you for taking the time to evaluate your stay. We sincerely apologize for the mix-up with your reservation and for the cleanliness issues you encountered in your room. Please be assured that we are reviewing this situation to see what went wrong and taking extra care to avoid this in the future. We are also working with our housekeeping team to tighten our procedures to make sure that our protocols are being followed thoroughly. We hope you will give us another chance to provide you with a better experience. Sincerely... read more
Was not able to sleep between 2-5 am as the people next door were loud. After my stay the card I used for incidentals, was fraudulently used online for thousands of dollars. I only used that card at that place in the last 3 weeks. Might not be them, bit I will never go back there again.
Business response:
Dear Dustin, Thank you for taking the time to share you comments and concerns regarding your recent stay at our hotel. We take issues such as this very seriously. I'd ask you to please contact me and the hotel so we can further discuss this matter. Thank you and I hope to hear from you soon. Sincerely, Hotel Management
The hotel was TERRIBLE, cigarette smoke through vents. Dogs barking all night, i felt like my son and i was at a pet hotel. My son has asthma and the scent of smoke through the night kept him up and he was sick majority of trip
Business response:
Thank you for being our guest. We sincerely apologize for the odor and noise issue you encountered while you were here. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of your room. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Double booked rooms with strangers walking in By far one of the worst days ever got stuck in elevator fire alarm went off twice we got to my room I went to the store and the front desk gave somebody else the same room as us so people walked in with the key why am I girl was in the shower
Business response:
Joseph, thank you for your review. We sincerely apologize for the unfortunate incidents you experienced while you were here. Please be assured that we have discussed your feedback with our team, and we are looking into where we went wrong and making changes to our processes to avoid such situations from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,746 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.