Extended Stay America - Portland - Vancouver

Anonymous 

on Expedia

7 years ago

They charge when they say it’s a refund I was supposed to be refunded $51.77; however, I was charged $51.77 instead. When I brought it to the Manager’s attention, I was told it comes up as a purchase when in pending but will go back as a refund when the transaction is complete. I stated if I am charged $51.77 and then refunded $51.77, then I was never refunded at all. I was assured that I would not be charged the $51.77 at all and it will only be a refund. This was a lie. I was charged $51.77, the transaction went through as... read more

Alex 

on Expedia

7 years ago

Expedia booked me a smoking queen room. I have a screen shot of the king non smoking room I selected. My wife is allergic to smoke. By the time we arrived all other rooms were sold out. I want my money back. -Huppenthal 

Anonymous 

on Expedia

7 years ago

Won’t go back there I have stayed at Extended Stay hotels before and they were great! This one was in the heart of what seemed like homeless central and there were a lot of people starting there with vouchers. It was like a very low rate motel 6. The halls and elevator smelled like an ash tray. I’ve come to realize that unless you spend a couple hundred bucks, you’re not going to get a decent hotel or room. I’m glad it was only for one night. And why are the instructions for this survey in Chinese? 

Thomas 

on Expedia

7 years ago

Take a pass on this place Bed uncomfortable and top sheet and blanket too small for bed. Bedding did not appear fresh and was severely wrinkled. There was a kitchen in the room but there were no utensils. Had to ask for a coffee pot and coffee but there was no sugar or creamer. Provided breakfast was a single piece of snack-bar Overall experience was dismal. 

Anonymous 

on Expedia

7 years ago

Smelled strongly of smoke; loud guests, barking dog, iron had black stuff that stained my husbands pants 

Anonymous 

on Expedia

7 years ago

The staff were wonderfully friendly pleasant. The property is aged despite what looks like some attempted upgrades. Would not stay at this property again. 

JJ 

on Expedia

7 years ago

Would not stay here Bathroom needs update. Shower head calcified. Faucets old. Bathtub paint peeling. Guests Smoke in stairwells 

JR 

on Expedia

7 years ago

Front desk staff was nice. Check in was easy. But.... The room was filthy. Every corner of the room had hair, food remnants and other various things in it. Pretty sure there was a complete pie crust next to the night stand, we debated but didn't come to a conclusion... Oh and a few long ladies hairs on the pillow cases and who knows what the brown spot was on the bedspread (didn't feel like even talking about that one much less debating it). Neighboring room's occupants seemed to live there and had no issue with their volume... read more

David 

on Expedia

7 years ago

Had to change reservation from single to double room due to a change of travelers. ADD $40. No wake up service from desk.