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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room we checked into smelled unclean. I don’t know when housekeeping gets around to doing their job, but it was as if someone just left the room seconds before we entered. There were hairs on the lampshades/dust. Breakfast is “grab n go” which to this motel means cups of coffee, tiny muffins and packages of oatmeal. In previous years at other Extended Stays they had bagels, fruit and more of a variety when it comes to breakfast options. The bathroom is small, but serves its purpose. Elevators and halls smell of cigarette... read more
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. Also, your feedback has been shared with our brand leaders to determine new breakfast offerings. We hope you consider staying with us again; we would welcome the opportunity to restore your confi... read more
Small room, no breakfast, outdated. Shabby hotel.
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Arrived to find they had no room for me, even though I had my pre-paid confirmation. Desk personnel were not helpful. Will not book here again. Thankfully, there was room at the Best Western across the street and hotels.com helped me transfer my pre-paid payment to there.
Business response:
Thank you for taking the time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Check in starts at 3:00 pm. We got there at 5:45, and after some rambling and fumbling, the receptionist informed me that there wasn’t a clean room yet. She tried to obliquely throw her cleaning staff under the bus, but the upshot was that I’d have to wait about half an hour for a room. She also said she had to finish my checkin by 6:00 pm, or there would be an additional fee. I informed her that would be unfortunate, since the delays were their fault. She acknowledged that, but it was the rule. A mentally disabled person wa... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to write your review and apologize for the poor service you received from our front desk team. We have shared your comments with our team and will be taking appropriate corrective action. We hope that you will give us another chance to prove ourselves, and show you that we take great pride in providing wonderful service to all our guests, every day Sincerely, Hotel Management
Sketchy. Sketchy. Sketchy. Loud. Weird. Did I mention, Sketchy.
Business response:
We are sorry for the noise issue. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Poor So marginal. We had to ask for all "normal" items:hangars Hair dryer, shampoo, and found out that housekeeping was not included. They advertise breakfast - but coffee and mini muffins is not a breakfast. Staff is friendly but amenities stink. The place has mini kitchen, but all cupboards are bare. We had to ask for everything we wanted(a cup, spoon, etc) Such a disappointment.
Business response:
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and that our facilities felt short of your expectations for a perfect stay. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider giving us another chance to provide you with a ... read more
The staff was great but the hotel is noisy... the walls are thin. You can hear everything in neighboring rooms and listen to the toilet flush from the room upstairs.
Business response:
Kimberly, thank you for reviewing your stay. We are sorry for the noise issue you encountered by the neighboring guests and regret the inconvenience it caused. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
NOT GOOD AT ALL NEED REFUND MY MONEY BACK PLEASE PLEASE THANK YOU
Business response:
Thanks for being our guest. Please accept our apology for not living up to your expectations during your visit. Please feel free to communicate at our front desk as they will be happy to resolve your queries. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
The place was poorly run and stunk like stale cigarettes. My room was dirty, Dusty and the floor had stains on it. On top of that, I was harassed in the lobby by men staying at the hotel and the management did nothing!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.