This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Digusting Frankly, the place was disgusting. To begin with, just finding the place from the road was next to impossible as most of the signage was not working. Check in was fine. The room. Where do I start? Dirty, like dirty to the point where I was afraid to take off my shoes. Toilet paper wasn't even put onto the dispenser, I had to do that. The sheets and blankets looked like they hadn't been washed in years, and I actually slept on top of the covers, using a sweatshirt as a pillow because the thought of touching those th... read more
Business response:
Brett, please accept our sincerest apologies for the cleanliness issue you experienced in your room. You are absolutely correct to expect a clean, well-maintained room as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome o... read more
Friendly and attentive staff. Carpets were terrible and the plumbing had issues.
Business response:
Ron, thank you for your review. Although we’re glad to know you were impressed with the service provided by our associates, we apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have shared your feedback with the concerned teams, and we’re working with them to fix the problems you mentioned. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
I booked one room with double beds, no-smoking; but they gave me two rooms with one bed, SMOKING because they said the hotel was over-booked. Both rooms were unbearable from the smoke. Terrible experience!
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and apologize for the inconvenience you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Hotel structure seems ti be wooden. You hear people around and the footsteps from floor above is very annoying. We couldn't sleep. I am glad it was one night.
Business response:
Ashraf, thanks for choosing us for your needs. We are sorry you couldn’t experience a good night’s sleep due to the noise issue. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Meh Bathroom sink clogged with hair. Shower curtain wrong size so water leaked all over bathroom into kitchen. Scratchy sheets and towels. Not comfortable bed. But amazing friendly staff!
Business response:
Thank you for being our guest. Although you were impressed with our associates, we are sorry for the cleanliness issue you experienced in your room. Your feedback has been shared with the housekeeping and maintenance team in an effort so that our future guests never experience a similar problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
James, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I requested a non smoking room when I made reservations. When I checked in, I was told the online reservation accepted my request, but did not inform me that no nonsmoking rooms were left. The hotel is in need of a major overhaul. It looks old and tired. The floor I stayed on smelled like smoke. The carpet in my room was dirty and torn. The laminar floors in the entry were sticky. The bathtub and sink had dirt and scum visible. The bed sheets were stained. There was trash behind the night stand. Dust, lint and what looked li... read more
Business response:
Lisa, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Everything was fine great location for restaurants. Room seemed nice. Woke up to a guest cockroach in the bathroom.
Business response:
We appreciate you taking the time to post a review. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Thanks for your comments. We hope to have the pleasure of welcoming you back again soon for a much better experience. Sincerely, Hotel Management
They charge when they say it’s a refund I was supposed to be refunded $51.77; however, I was charged $51.77 instead. When I brought it to the Manager’s attention, I was told it comes up as a purchase when in pending but will go back as a refund when the transaction is complete. I stated if I am charged $51.77 and then refunded $51.77, then I was never refunded at all. I was assured that I would not be charged the $51.77 at all and it will only be a refund. This was a lie. I was charged $51.77, the transaction went through as... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.