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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
changed rooms because of stains on the mattress. 1st room linoleum was buckled along the tub. 2nd room toilet rocked back and forth while sitting on it. Hotel is very dated and needs a complete remodel. Priced at $318/night is gouging the cruise line passengers. This should be a $79 per night room, if that. Would never recommend this hotel. Gave me the creeps. 1st thing we did was check for bed bugs.
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your rooms. We only wish we could have addressed these issues while you were here so you didn't leave the hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order. We appreciate your feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will consider staying with us again. Sincerely, Hot... read more
The water was cold with low water pressure and no one bothered to tell us this at check in. We ended up going home to shower that night and we left in the morning to go home again to shower.
Business response:
Thank for the feedback. Although a temporary issue, we can understand the frustration and the inconvenience you endured with regard to the water temperature and pressure during your visit. We have alerted our maintenance team about the shower, and they will check the water temperature. We hope you and your son will reconsider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Never again. Worse check in experience ever. Was told my room would be available at 1pm. Came back and found others stacked up in the lobby waiting on a room. None of us were registered until 2:50pm!! The ridiculous excuse was that they only had one person checking 100 rooms. If that were the case, why wouldn’t they check a few for readiness and relay that back to the front desk to expedite the process? Common sense. The front desk clerk even had the nerve to say, It’s like this every day.” Too many other world-class hotels ... read more
Business response:
We are sorry for the difficulties experienced at our front desk and for the behavior of our employees. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will reconsider allowing us the opportunity to regain your trust. Sincerely, Hotel Management
Nothing. I prepaid and they had no rooms. My client was so unhappy he checked. The place is in poor condition especially charging over $209 s night v
Business response:
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comment about the inconvenience your client experienced at the time of check-in. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
完全不是物超所值 因為在TPIE展會期間，房租相當高，但是房間有異味，房間內沒有茶、咖啡，甚至一瓶水也沒有。
Business response:
Feng, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.