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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rundown hotel, not clean, no water pressure in the shower, unfriendly staff.
Business response:
Please accept our sincerest apologies for the housekeeping and maintenance issues you encountered and we regret the poor service you received from our associates. We understand your frustration and have shared your comments with the appropriate teams so that we can improve our service and facilities going forward. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
I had to plunger my own toilet and housekeeping stole my jacket
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
There were a lot of bugs(cockroaches and mites)in the room on the night stand/floor, and the shower was broken. BUT, jasmine at the front desk was great and we loved how we got rides to the hotel and cruise port included. Plus it was so close to both locations. I feel like this place would be much better if they did some deep exterminating.
Business response:
Thank you for being our guest. Although you had issues in your suite, we are happy our associate, Jasmine, was able to resolve the problem to your satisfaction. We are also delighted to know you liked our location and the shuttle service. In response to your feedback, we have our pest control company scheduled to treat the room soon. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely, Hotel Manageme... read more
Room's from hell. The rooms smelled couldn't stay in them too long spent most of my time in the car to sleep. went down to customer service know one was there 3 different times. key cards didn't work. would never stay there again.
Business response:
Kevin, thank you for staying at our hotel. We are sorry for the odor you experienced in your suite. Your concerns will be shared with the housekeeping team to ensure abetter experience going forward. Moreover, we regret learning that our front desk staff member was not available during the time of check-out. We will look into what transpired, so this lapse in service is not repeated. Also, we are constantly striving to raise the bar with our services, and we are grateful for your valuable feedback regarding the key card. We ... read more
Don't waste your money Everything about this hotel was bad. Upon check-in at midnight the front desk girl checking us in was rude and seemed aggravated as if we woke her up. The room was god awful and if it was not for being midnight I would have left right away but with no vehicle in an unfamiliar location it was hard to find something. Website says it offers hotels transfers but does not say it is only from 7am to 4pm. Really, who offers banker hours for a hotel. Then came the room, if any indication I would not even open ... read more
Business response:
Lisa, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Highly recommend staying somewhere else. The place was VERY outdated and OLD. Totally disappointed for the price we paid.
Business response:
Thank you for being our guest. We are sorry to read the value of our accommodations, and our facility did not match your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.