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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not safe to stay!!!!! Was flying from California to Florida. At my layover in Denver, called hotel directly to tell them flight comes in at one am in the morning, please keep my room. Get to Florida called hotel for shuttle, they where sold out of rooms. I even prepaid. So here I am a female stranded at the airport now two am, no where to stay. Hotel said because I didn’t get the first name of person who I talk to.
Business response:
Lori, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Never again
Business response:
Joseph, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Terrible experience, it took me 2 hours at the lobby of the hotel and on the phone with expedia so you could find out my reservation hadnt been sent before. Same think when I left, it was registered as just a walk in even though I had already paid for it in advance I was being charged a balence of 700 USD before I coudl checck out! Never recomending or booking it again!
Business response:
Fernando, thank you for choosing our hotel. We apologize for the difficulties you faced and the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. Meanwhile, if you have any concerns regarding the charges, please feel free to reach out to our front desk so that they can assist you further. We understand the frustration and sincerely hope you will provide us another op... read more
The 5 cockroaches! Place us disgusting! Nasty stench!
Business response:
Thank you for sharing your feedback. It is disappointing to read your stay was affected due to the cleanliness issue. Please accept our apologies for the insects in your room, which caused discomfort. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such incidents. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
There was ants in my room so they had me change rooms. Service at front desk need more help shouldn’t take 3 hours to check in this was ridiculous. Would never stay there again
Business response:
Thank you for sharing your evaluation online. We are sorry for the wait-time you experienced at check-in. Your feedback is shared with our front office associates to be more diligent moving forward. We also would like to apologize for the cleanliness issue you had in your initial room, which impacted your overall experience with us. Your feedback has been discussed with the appropriate team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another opportunity to ho... read more
Very unhappy Worst hotel I have ever stayed at. equested 2 wake up calls and received none. No paper and pencil in the room and although I requested and were promised twice - never got any. No phone book in the the room and couldn't get one. had a handicap room because I have trouble walking and they gave me a room on the the second floor, 3/4 of the way down the hall away fro the elevators. The second day my key didn't work and the asked me to walk all the way down to lobby .i will never stay nor recommend this hotel.
Business response:
Hary, please accept our sincere apology that our staff was unable to get you the room of your choice and regret the inconvenience it caused. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We value your feedback and hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Muy caro para lo descuidado que está El hotel es muy viejo, sucio y descuidado para lo caro que está; el personal bien a secas, cumple con su función sin ese toque de amabilidad.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issue you experienced and regret the inconvenience it caused. We will share your concerns with the housekeeping team to ensure a better experience going forward. We are also sorry that you found our staff members not friendly. We have followed up with our team to make sure we do not disappoint you in the future. We value your bservation and hope to have a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.