Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Jacqueline 

on Expedia

6 years ago

Poor customer service States there is a shuttle from airport, but no one picked up phone all day to arrange. Called the 1800 number upon arriving at airport, and was told "I dont know if there is a shuttle and there's nothing I can do if they don't pick up phone". That was the only reason I booked them. Delayed me by an hour late at night, and had to pay taxi $30 extra. Would have chosen another site if no shuttle advertised. Room was dirty and loud. 

Michael 

on Expedia

6 years ago

Cancelled our room without notifying us. Was overbooked, had to find another hotel. They then wrote us in as a no show so we were still charged for the room. 

Anonymous 

on Expedia

6 years ago

Poor maintenance. Stinky hotel. Not staying in this hotel chain anymore in future. 

Anonymous 

on Expedia

6 years ago

Reserved two double beds, only one king room available. I was left scrambling for a room at midnight with no help from the staff. I would not recommend this hotel for anything. 

Equis 

on Expedia

6 years ago

I booked a room here my parents and when they checked in, they couldn't find the Expedia reservation and said that they were overcooked and had no rooms. Unbelievable. Do not stay at this place. 

Anonymous 

on Expedia

6 years ago

The property was a mess. The faucet in the sink was falling off, the shower dripped constantly, the beds were uncomfortable, and they only change the linens if you’re staying for a week or longer. One of the worst hotels I’ve ever stayed in. We paid more than $300 per night and it was really disappointing. 

Jacqui 

on Expedia

6 years ago

I had 2 rooms that had plumbing issues. I had to be changed 3 times. 

Anonymous 

on Expedia

6 years ago

Didn’t have opportunity to like. Our reservation was not honoured. We had booked 2 rooms. Not available. I had called earlier in the week to confirm our reservation and mentioned our flight arrives at 11:50 pm. But might be late. We want to make sure we have a room. The people at the desk were not very helpful. They didn’t find us another room. In fact they returned to folding laundry leaving us to fend for our selves. Another traveller who booked through Expedia US, found several rooms for himself and us at the Best Western... read more

Anonymous 

on Expedia

6 years ago

1. The TV reception was terrible and the channel options very limited. 2. Contentential breakfast consisted of coffee and your choice of a prepackaged muffin or granola bar. 3. While the shuttle to the cruise port was convenient, it was an additional charge and overcrowded.