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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel had no record of the reservation on Expedia ... several guests at Check-in had this issue . The staff were rude and unprofessional when dealing with the situation. They made it seem like the issue was the guest’s fault. The lady at the front desk even asked to see the charge on my credit card so I had to log into my mobile banking to prove to her that the room was reserved and paid for ....
Business response:
Robert, thank you for choosing our hotel. We apologize for the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Staff at night was not organized at all We were supposed to leave the car for the week but the fact that night shift could not figure out how to print a pass we made other arrangements We were told at check in to give her a few min well after tow attempts and two hours later we told her we wanted to go to sleep we got rude she got rude but that’s when she finally told us we were not getting one because she could not do it information that would have been helpful two hours earlier instead of give me a min Lobby was dirty and ... read more
Business response:
Thank you for choosing our hotel. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. We also apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity t... read more
Breakfast they promised was nonexistent. Granola bars and oatmeal. No fruit.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Expensive for low quality. Breakfast was a cup of coffee and instant oatmeal and muffins. Mold on the bed skirt. Moldy smelling in the hallways. I had already paid for both nights or I would’ve looked elsewhere. Spend the extra money and stay somewhere else.
Business response:
Danielle, thank you for taking the time to give us your feedback on your stay at our hotel. We apologize for the cleanliness issues you encountered while you were here. We have shared your concern with our housekeeping team to work diligently to ensure we are more consistent in our service delivery. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Bad place. Front desk was not present upon arrival to the lobby or at departure. No hot water. No one answered my multiple calls from the room to front desk. Cleaning room service entered the room while in the shower. And the best is...... I paid 200 USD / night for this!!! Worst hotel I have stayed after my emergency stay at a hotel in Chicago project for 20 USD/night Total ripoff
Business response:
Thank you for your review. We are sorry you were disappointed with your visit due to your front desk and housekeeping staff experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We were disappointed to read our accommodations did not provide the value you were hoping for. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Property was very dirty. Killed 2 baby roaches in my room. Lobby was very dirty. Staff was very slow and short staffed. Room refrigerator was old and rusty looking. NO DAILY ROOM CLEANING! Never again.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness issues you encountered and for the insects in your suites. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We are also sorry for the poor service you experienced. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will consider giving us a second chance to provide the hospitality ... read more
he facility was dirty all over, the sheets didn't fit the bed, the toilet seat wasn't screwed on, a 3-night stay and only 1 shampoo. no maid service without a sir charge. The hallway carpet was stained and filthy. I would never stay here again. other than the people, the experience was horable!
Business response:
Thank you for being our guest. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered while you were here. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry for your disappointment during your stay. Please know, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We... read more
Did not like anything about the property. We booked a Queen size bed all they had was double beds
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you again for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.