Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Thank you for staying at our hotel. We are sorry our hotel did not meet your expectations and regret you were unaware of our kitchenware amenities. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome ... read more

Business response:

Thank you for your review. We apologize for the uncommon smell and the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. Please consider giv... read more

Business response:

Thank you for sharing your thoughts about your recent stay. We apologize for the insects in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We are also sorry for your disappointment with our breakfast offerings and that you felt unsafe while you were here. We will make a note of your feedback as we plan any changes to our breakfast offerings. Please note, the safety ... read more

Business response:

Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We're also sorry for the inconvenience you had due to the roaches in your accommodations. We have asked our pest control provider to service your room immediately. On a positive note, we're glad to know you were pleased... read more

Business response:

Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management