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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dissapointing Room was very smelly, big stains on carpet, bed sheets smell weird, some lights were not working
Business response:
Thank you for evaluating your stay. We apologize for the cleanliness and odor issues you encountered in your accommodations. We have shared your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. We're also sorry for the maintenance issues you encountered while you were here. We have also asked the appropriate staff for review and action. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Manage... read more
Great location, but the no-smoking room smelled of tobacco, 1 of the 2 stove burners didn't work, not a single cooking/eating utensil in the room (had to ask for it at the desk), cheapest and most minimal accessories, and overall degraded condition of the property. Staff was very helpful.
Business response:
Thank you for being our guest. We're sorry for the smoke smell you experienced in your accommodations. Please know we're a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We're also sorry for the maintenance issues you encountered in your room. We have shared your feedback with the appropriate team to fix the problems you mentioned. Kindly note, kitchenware for your room is available and kept at the front desk as per the bra... read more
I spent 2 nights. The lobby and halls floors/carpets had not been vacuumed/cleaned the whole time I was there. They were dirty. While the room was relatively clean, there were crumbs on the counter. It took forever to get hot water to take a shower or wash my face. The faucet in the small kitchenette wasn't securely attached. The light over the desk did not work as well as the lights on one side of the bed. The bed was very comfortable though. I thought that by staying on 17th Street Causeway the hotel would have been better... read more
Business response:
Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams, and we're working with them to fix the problems you mentioned. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Managem... read more
The hotel was awful starting with the front desk lady who said I couldn’t connect to their WiFi until she charged my card! My wife was having issues with her phone and it would’ve only worked on WiFi service. I explained to the lady at the front desk that my wife needed to connect to WiFi in order to giver some info that she was requesting. As soon as my wife went into the room there were roaches all over the place to include the toilet. I do not recommend this hotel to anyone! Very bad experience.
Business response:
Daniel, thank you for your review of your recent stay. We are sorry for the difficulties you experienced with the internet and the inconvenience it caused. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We are also sorry for the insects in your suite. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Again, we apologize for the issues you enc... read more
Don’t stay there They do not allow late night check in without heavy fees. I had to look for another hotel at 2:30am The person at the desk was very rude too.
Business response:
John, thank you for your review. We are sorry for the disappointment you had with the late check-in policy and regret the inconvenience it caused. We also apologize you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. Thank you again, and we look forward to having another opportunity to serve you and prove that we are passionate about providing great e... read more
Not a good hotel It was not clean; there was noice available; facility did not have an ice machine.
Business response:
Rachel, thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered and regret your visit was not a pleasant one. We have shared your feedback with the housekeeping team to be more diligent in their efforts going ahead. We would also like to inform you that we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will give us an opportunity to restore your confiden... read more
This place is the most depressing, nastiest, dirtiest place I have ever stayed and we have traveled all over the world. The decor is the worst, the hot plates were filthy and all rusty. I was Slept with my clothes on because I was afraid of bugs. The only good thing was the gentleman at registration Stallone he was very attentive and friendly.
Business response:
Thank you for the feedback. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. On a positive note, we are happy you liked the service provided by Stallone. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hot... read more
Roach Infested The place was infested with roaches. We had to book next door at Holiday Inn Express. Still waiting for a refund
Very uncomfortable bed, asked for extra pillows and they did not provide. The light in bathroom did not work so took shower in the dark. The water was not warm enough. The bed was hard and was not able to sleep. This is the worst we have ever stayed in and we have traveled a lot. They offer continental breakfast and all it was was coffee in the lobby with muffins and no place to sit. I’ve been in hotels where continental breakfast consisted of a separate room with tables fruit toaster oven bagels or toast etc. this was not a... read more
Business response:
Thank you for the review of your stay. We are sorry for the disappointment you had with the comfort of the bed and for the inconvenience you had due to the lack of warm water. We also apologize you were not happy with our breakfast choices and regret the inconvenience it caused. Your comments about these specifics will be shared with our Brand Leaders to assist them when determining new selections for future implementation. Your concerns regarding the light have been shared with the maintenance team to fix it immediately. We... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.