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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent location for convention and our stay. Room not real clean, we had to pick up at the desk our kitchen dishes, silverware coffee supplies. Desk employees was hardly ever at their station. Poor service and knowledge of the area. The absolute worst experience in all my years of travel. I will never stay there again. Positive...water was good and hot and the room was cool....
Business response:
Thank you for your review. We apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. Kindly note, the kitchenware for your room is available and kept at the front desk to... read more
The property was close to the convention, but was under the impression when booking that there was a hot breakfast and there wasn't. The out lit in the restroom didn't work. The room was really cold with the AC on and if you turned it up it would get really hot in the room fast.
Business response:
Thank you for your recent stay and your feedback.We apologize for the difficulties you faced in your room and for your disappointment with our breakfast offerings. We will follow up on your concerns to ensure we are well poised to serve our future guests. On a positive note, we are happy you liked our location close to the convention center. Thank you again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Stinks, poorly kept
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. However, we hope the rest of your stay was nice and look forward to seeing you again soon for a better experience. Sincerely, Hotel Management
About my stay The beds were too hard and there were no shuttles except to the airport! It's hard to walk to the convention center when you have bad knees. Also, I was expecting something else for breakfast besides coffee and muffins.
Business response:
Eileen, thank you for your review. We are sorry for your disappointment with the shuttle service and also apologize that you did not find your beds comfortable. We appreciate your feedback and recommendations, and we will share it with the appropriate individual. We will also share your feedback with our breakfast team for future additions and hope to have another chance to provide you with a better experience. Sincerely, Hotel Management
It was not what I expected. It wasn't the cleanest. I would not stay here again.
Business response:
Thank you for taking the time to post your thoughts about your recent visit. We are truly sorry that your suite was not in the spotless condition it should have been. We apologize that steps were missed in our inspection procedures and we can only assure you going forward that this has been addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The room was dirty and smelled of pet urine. The hotel was overbooked & we had to wait for check in. Staff & guests fighting in the lobby.
Business response:
Teresa, we are extremely sorry for the issues you encountered at the time of check-in and regret the disappointing stay you had. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the perfect visit you deserve. Sincerely, Hotel Management
no cumplieron servicio de shuttle Jamas contestaron emails, inlcuida traslado del aeropuerto gratis, 1 intento llamada 1 no quisieron dar el serv segun solo era hasta las 3 sin embargo en la pagina dice que alas 4 pm, 2 intento llame de nuevo en la noche y me colgaron insisti pero nunca contestaron mas 3 intento ya en el aeropuerto se logro comunicar dijeron que cuando llegaramos al aeropuerto llamaramos,... no mandaron a nadie y llegue en uber.... pesima atencion a cliente el shuttle gratis fue descisivo para escogerlo, al ... read more
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.