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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a roach crawling on the wall. I was so disgusted and i just left the room early. I didn't see anyone at the hotel desk about 4AM.
Business response:
Thank you for staying with us. We are sorry for the service issue you encountered and for the roaches in your room. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Worse hotel ever Worse hotel I’ve ever dealt with, over booked got In around midnight with my 2 kids to be told sorry we see your reservation but we are full, they didn’t care and sent us away to find another place to sleep at 1 am
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your frustration is comp[letely understood, and we truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Room 239: Refrigerator was beat up. Range hood was rusty. The tv I bought in 1975 had a better picture. Room 309: TV sucked, bathroom counter had a sticky residue on it like stickers leaving adhesive. Bathroom sink faucet leaked.
Business response:
We offer our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Surprised at how this place is run The first room they sent me into had someone in it, surprised I didnt walk in on someone naked or with a gun. The second room I was sent to was empty, except for the extra strong and overbearing smell of marijuana. It gave me an instant headache. This is a non-smoking hotel, so it is really shocking that the cleaning crew came in and made the bed, etc...but didn't do anything about the strong stench of cannabis. I walked past 2 large plastic bags of dirty guest towels sitting outside the el... read more
Business response:
Brandon, thank you for the review. Although you had issues with your reservations, we are happy our associates could resolve them to your satisfaction. However, we are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Ma... read more
Don’t stay here
Business response:
Charles, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Smoke appearance of outside dark and dirty AC loud smelly no ice maker or bucket no decor skinny blankets receptionist flakey windows were open when I entered room
Business response:
Lucinda, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Sleeping inside a hibachi restaurant. Dirty dirty I live in Miami and had an exam early in the morning at the Convention Center next to the hotel. I figured I would sleep in Fort Lauderdale not the spend to much time in traffic in the morning. I cannot tell you how much booking this hotel was a bad, bad choice. This place is DIRTY. From the hallways to the bedroom itself. The bedroom has a small outdated kitchen, and somebody had been cooking hardcore there, so the room smelled like a hibachi restaurant. It was hard to sleep... read more
Business response:
Juliana, thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourse... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.