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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in at 8:30PM , waited about half hour for someone to check me in , no one at the front desk , I got to the room , one shower shampoo available at the room , toilet leaks water on the side every time you flash it. Bed do have hair all over under the blanket , I was not able to take it , I packed my stuff left at 5:30AM the next day and again no one at the front desk , left the key on the front desk counter and took off .
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We would like to regain your trust and hope you will give us that opportunity ... read more
This place needs a remodel. The saving grace was the staff, who were awesome. I would not stay here again though due to the rundown feel of the place.
Business response:
Thank you for your review. Although you were pleased with the service provided by our associates, we apologize for the poor condition of our hotel. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will consider giving us a second chance the next time you are in Fort Lauderdale. Sincerely, Hotel Management
Hot mess express. Only one person working. Room wasn’t ready. Dirty sheet laying on the third floor hallway floor outside elevator, coffee cup sitting on lobby table, empty Gatorade bottle and bag tag laying on another table in lobby. Hair dryer didn’t work, asked for another, 20 min later I had to go down and get a another one myself because front desk person was the only one there and couldn’t leave the desk. Went to grab it and it too did not work so proceeded with evening plans with wet hair. No shuttle to airport before... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity to provide you with the excepti... read more
I didnt like the price i picked 87 thrn had to pay 130 spmething for a room with no drinks or coffee in the room
Business response:
Thank you for your review. We are sorry you felt the price you paid for the room did not support your accommodations. Please know we regularly review our pricing to make sure we are competitive with other hotels in the area while offering the best value for our guests. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
DO NOT STAY HERE.. This room was AWFUL and smelled of chemicals. The heavy chemicals was harmful to my family. I complained and was told I would get a full refund. Which I never received! So I called and they advised they gave hotels.com the refund. Which i never received.
Business response:
Dear Jeanne, thank you for sharing your feedback with us. We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We are also sorry for any lingering billing concerns. Please reach out to the booking agent used, we are confident they can assist you with making sure the monies are returned to you as promised. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank y... read more
Thoroughly disappointed Property is below standard . Awful smells throughout property and multiple dark rug stains. No maid service
Business response:
Charlie, thank you for being our guest. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this serv... read more
Poor customer service States there is a shuttle from airport, but no one picked up phone all day to arrange. Called the 1800 number upon arriving at airport, and was told "I dont know if there is a shuttle and there's nothing I can do if they don't pick up phone". That was the only reason I booked them. Delayed me by an hour late at night, and had to pay taxi $30 extra. Would have chosen another site if no shuttle advertised. Room was dirty and loud.
Business response:
Jacqueline, thank you for being our guest. We apologize for the cleanliness issues you encountered in your room and that you were not able to take advantage of our shuttle service. Please be assured that we have discussed your feedback with our housekeeping and front desk teams to make sure they are more diligent with their efforts moving forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Cancelled our room without notifying us. Was overbooked, had to find another hotel. They then wrote us in as a no show so we were still charged for the room.
Business response:
Dear Michael, thank you for reaching out to us with your review. We are so sorry for the disappointing arrival experience with your reservations being cancelled. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. Thank you and it is our hope you will give us an opportunity to regain your trust in our hotel and the brand overall. Sincerely, Hotel Management
Poor maintenance. Stinky hotel. Not staying in this hotel chain anymore in future.
Business response:
Please accept our sincere apologies for the cleanliness and the maintenance issues you had in your room. We will address your concern with the appropriate individuals immediately to take corrective action so that it does not happen again. Once again we are sorry, and we hope that you will give us another opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.